Welcome to the Patient Experience Studio at Cedar
At Cedar, we’re improving the patient financial and administrative experience, guiding each patient from pre-visit check in to post-visit billing with ease. On the Cedar Design and Data Science teams, we believe that building a powerful product requires a deep understanding of the “What” and the “Why” of the patient experience. The “What” is the output of our analytics, custom analyses and explanatory models. Through these methods, we seek to identify the key factors driving patient behavior. The “Why” focuses on identifying the relevant emotions and subconscious behavior by listening and understanding what patients have to say about their own experiences. Linking the two allows us to build hypotheses to improve our product, design thoughtful features and deliver experiences that we continuously improve through experimentation.
We foster a constant flow of insights and ideas between Data Science and Design to identify and fill our collective blindspots and contribute to each other’s work. To achieve this, we collaborate daily, sometimes even hosting team events together (like that time we toured NYC to learn about the art of graffiti and completed “masterpieces” that are on display at our NYC office). We also regularly present our work across teams to get feedback and learn about our patients from all different angles. We even coined a phrase to express this collaborative back-and-forth: “data art and design science.” This blog showcases some of our most interesting Design and Data Science methods and insights. Join us on our journey to build a better patient experience together.
Happy reading!
Amy Stillman, VP, Design at Cedar
Yohann Smadja, VP, Data Science at Cedar
Cedar is a healthcare financial engagement platform for hospitals, health systems and medical groups that clarifies and simplifies the financial experience for patients. If you’d like to learn more about Cedar, visit www.cedar.com or click here to join the mailing list. You can view our open roles at www.cedar.com/careers.
