Here Are The 7 Questions A VA Should Ask Each Month
Do you start the month off asking questions or having check-ins with your clients? When was the last time you asked yourself some questions? It’s your job to grow as well. Even if you are not taking on new clients or have a full client load it’s your duty to grow mentally and expand on your current way of thinking. If you don’t you run the risk of becoming complacent. Additionally, your work can become outdated and clients will not be served.
Here are 7 questions to ask yourself every month.
- What did I commit to?
If you’re not committing to anything then why are you in business? Whether you are a new VA or have a full client load you need to make commitments to yourself and your business. This could be to expand your referral network, make two more calls a day, secure one more client a month, etc. Successful VA’s don’t wait for business to come — they create, develop, and expand.
2. What did I actually do?
We can’t let ourselves become our best clients. If you don’t have enough time in the day, why? Are you overcommitted? Not motivated enough? Burned out? Examine the work you’re doing, the clients you have, and your prices to see where you can improve. Don’t forget your answer might be hiring a VA. If you don’t believe in the investment of a virtual assistant then why should someone hire you?
3. What worked?
VA’s need to constantly be testing what is working and what isn’t. Did you find that calling clients gave you a better rate of response than emailing? Were your infographics more engaging than your written content? Are you testing out content on your website, blog, and social media channels to find out where your clients are coming from? Don’t guess. Test and analyze.
4. What didn’t work?
If it didn’t work do another test or try A/B testing to determine if it’s not the right content or platform. Only when you have found what works can you stop testing. Lack of engagement or failure doesn’t prove your theory. Only success can do that.
5. What’s next?
Remember as a business owner you are in sales. Each month you need to be looking down the road at the next several months to determine how you are going to gain and/or manage the clients you have. It is your job to project and then plan accordingly. Your bottom line depends on it.
6. What was your biggest challenge this month?
This doesn’t have to be business related. We have personal lives and families. Whatever challenge you have you need to address it. Trying to dismiss it won’t make it go away. Do you need to cut back your workload? Do you need to raise your prices and cut back on the number of clients that you are taking on? Make the hard decisions now while you’re in control of the situation. If not, the situation will take control of you.
7. What was your biggest win of the month?
If you don’t take the time to celebrate your wins you are hurting yourself. Being a business owner is not always easy and your clients may not validate your work in the way you want them too. Celebrate yourself! Even if it was getting out of your comfort zone to make a sales call, sending a proposal for work you’ve never done before, reaching out to your potential dream client, or breaking even for the first time. These are things to celebrate. You are winning and every month that you can look back at your achievements you’ll be able to track how far you’ve come. It’s a wonderful feeling!
I like to keep a journal and record my responses. Maybe you have an accountability partner to discuss these questions with. Whatever method you choose is fine. The most important part is that you are taking action.
Because you can’t do it all yourself….Melissa Smith, The PVA is the bestselling author of Hire the Right Virtual Assistant and host of the Admin to VA Summit. To learn more about working with a Virtual Assistant contact Melissa here.