S01E10 CX–Competing on experience
Published in
1 min readMar 16, 2018
“Avoiding potholes is primary, however, if you spend all your time fixing potholes; you know, debugging the app, then you actually never get to build peak experiences. You never get to build a delightful moment — and it’s a moment.” — Kent White
In this episode Kent and David discuss how to move beyond mere utility and what it means to focus on building moments that are delightful; not just cute.
Links
- The Power of Moments by Chip Heath & Dan Heath
Sponsor: ZIFF