S01E10 CX–Competing on experience

“Avoiding potholes is primary, however, if you spend all your time fixing potholes; you know, debugging the app, then you actually never get to build peak experiences. You never get to build a delightful moment — and it’s a moment.” — Kent White

In this episode Kent and David discuss how to move beyond mere utility and what it means to focus on building moments that are delightful; not just cute.

Episode

Links

• The Power of Moments by Chip Heath & Dan Heath

Sponsor: ZIFF