The backbone and strength of any organization or company is its Culture. What people value, how they behave, what is socially acceptable, and most importantly, the language they use and how they communicate.
Let’s discuss language.
Language is made up of concepts and terms. What we call things: nomenclature. Do not think that everyone in your company defines concepts the same way. What happens when you assume? In fact, because of differing experiences and perceptions, almost no two people see and understand concepts 100% the same way. Rarely have I seen a company make sure there is a common understanding in both definition and usage of words.
So, have you ever made sure that your people understand the definition and usage of the concepts that make up the language you use daily in your company? You need to. It is as easy as it is fun.
Each day, or week, take a concept or expression your team uses all the time, e.g. follow-up, engage, confront, values, leadership, accountability, etc… Then take 2–3 minutes to have everyone anonymously write down what they think this one concept or word means to them. Then have everyone throw their definition in a hat. Shake the hat, and begin to take each one and read it aloud. Make no comment or judgment while reading each one. Just write the responses down on a flip chart. You will awaken to the differences in your team’s definitions. No wonder people cannot get on the same page.
People will both laugh and sneer. That is ok. Now is your chance to create one definition from all the responses. Here is where you get to put your thumbprint on the behavioral and leadership expectations you have for your team. Establish one common definition and understanding. Make sure each definition has included the behavior you want. For example, when you define follow-up, make sure it includes the frequency of the follow-up, the content or data you want them following up with, the style you expect when this follow-up occurs, and the outcome you expect from this follow-up.
After a couple weeks, your team will strengthen together. They will work more as one. Communication will be much more clear and consistent. You are now moving toward a common language, a common culture. One culture.
If you are open to considering how The Powers Company can be a resource to your company to facilitate significant operational improvement, please contact us at email@example.com or call us at (678) 971–4711.