Tami Reiss is the founder of The Product Leader Coach where she works with product leaders and teams to realize their potential by focusing on their strengths.
Most Important Product Metrics
We write a lot about product metrics and things to track with product operations, but today I heard Ken Surdan talk about the simple things every product leader should know.
- How many customers do you have?
- How long do they stay?
- How much do they pay?
Ideally, if you have a portfolio you’d know each of these metrics by product and other relevant segmentation to your company such as geographic or customer size diversity, but I thought this was a solid starting ground for most conversations. You may also notice that #2 and #3 are a nod to retention/churn numbers, ASP and LTV. I enjoy that he puts it into practical terms so that you can focus on ensuring you are maximizing what you can get out of each of customer.
Hi! I’m Tami, the founder of The Product Leader Coach where I work with product leaders and teams to realize their potential by focusing on their strengths.
If you enjoyed this post, I am available for product leadership coaching or team training. Learn more about my services and upcoming children’s book.
