6 Things Your Hard Working Postmate Wants You to Know

Rachel Jackson lets you in on all the secrets your Postmate wants you to know that will get your order to your door quicker.

With contactless delivery services on the rise, Postmates is one of many ways to get dinner on the table without lifting a finger. Visual by Rachel Jackson

Founded in 2011, the San Francisco-based company was purchased by Uber last July for $2.65 billion. Postmates sets itself apart by being one of the only major food delivery services to take orders from grocery stores along with restaurants (so does DoorDash), and unlike Uber Eats, not only from partnered restaurants but from just about everywhere selling food. As one of nearly 500,000 employees, Rachel has been a Postmate since June of 2020, witnessing the demand for contactless delivery amidst the pandemic. So help them, help you. Here are a few tips that’ll help you get dinner from your favorite restaurant to table before it’s cold.

1. Tell Me Your Gate Code

There are 10,000 possible 4-digit combinations (20,000 if you add a # sign). It sounds obvious, but please let me know the code is #1234. You’d be surprised at how long I’ve waited outside the gate hoping for another car to be my savior.

2. Have Your Phone on Standby

There are so many reasons your Postmate might need to contact you. If an item on your order isn’t available, I am not allowed to physically leave until I contact you to resolve it. I might need to call you for your gate code or directions if I’m lost. Lastly, you can track how close I am to arriving at your doorstep through the app.

3. If You Live in an Apartment Complex, Don’t Even Order

Just kidding. But if you do live in an apartment, give me directions to your building! Building #14 Appt. 2057 means absolutely nothing to me. However, taking the first right to find the last building on the left will shave off at least five minutes of going 5 miles per hour looking for your building. Gate codes are important for this one especially. Same goes for college dorms, the more specific the directions are, the quicker I will get there!

4. Sometimes I Have to Order Your Food for You

I can’t always walk into a restaurant and pick up a bag with your name on it. Certain restaurants like Taco Bell require me to order your food and use my Postmates credit card to pay. This means your food might take longer to get to you. If there’s an issue with the order, I’ll need to call you before I can pay (see #2).

5. I Make Money Based on Each Order

For each pickup, I make $1.55. For each drop off, I make $0.70. From there, each minute I spend taking your order is $0.07 and each mile I drive is $0.43. I’m on the clock, so I want to get your food to you as quickly as possible so I can accept another order.

6. Tips are Appreciated!

As a Postmate, almost half of my total earnings are from tips. With expenses like gas and car maintenance, your Postmate appreciates anything you can give as a tip. Plus, 100% of your tip goes to me! On average, I make about $3 to $4 depending on how far the destination is. But after 324 deliveries as a part-time driver, I can let you in on my average payout including tip: $7.89 per order. Tips are made through the app or in cash. By having me pick up your food, you’re paying my bills. (Thanks in advance.)

Explainer Journalism by Rachel Jackson for the Reynolds Sandbox

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Reynolds Sandbox

Showcasing innovative and engaging multimedia storytelling by students with the Reynolds Media Lab in Reno.