CEOs Should Have A Balance of Angels and Demons
And everyone else is in a conundrum if they should be “nice”or not?
When I was young, I was very poor. I hated all our relatives who were extremely wealthy but could not afford to help us out. I hated them.
Then, there were these big bosses portrayed in the TVs showing how big of an ass they are. So, basically, I felt like I had to defend my friends and family from these evil villains.
But, when I became the CEO of my own company, I realized one thing: it all boils down to balance.
Marie Forleo actually had an episode about this when a reader asked her if she should just quit being nice so people at work could take her more seriously.
THAT’S NOT THE CASE.
As a CEO, you have to be multiple things to your company. You need to be the leader, the authority, the grub worker, the negotiator, the face of the company and the inspiration.
I wrote about how you need to be able to shift your different “modes” everyday. It’s the same thing as that.
Though there really are MASSIVE assholes in this industry, there is a difference in the balance I’m talking about here.
Let me tell you about my personal experience.
My business has had so many detractors especially from the people who have been a part of our workforce. We have people coming in from all over the globe and people not being professional enough to follow through.
I’m very passionate when it comes to helping people grow and learn. This is where I dedicate most of my time in management. I wanted to make sure that they are equipped with surmountable amount of knowledge to be the best in their field.
However, when these so-called “former” employees come rushing in with their demands, this is where I shift my gears.
It has happened about 3/4 times this year now. We have contracts that these employees have breached: early termination, inability to follow through the strict security rules of our company and inability to correspond.
Still, even with the breached contracts, I decided to just let these employees undergo the process of receiving their final pays without asking them to pay for contract breach (which was clearly stipulated in the agreement).
One of them argued that he has been a “good” person all throughout and begged for the immediate release of the final pay without paying for the contract fee.
“Send it NOW or else I’m going to resort to a different option in getting my payment out of you.”
This threat came in twice. I then asked for clarification and noted that if he will be pushing for a legal case, then we will do so as well on our end.
He noted that we did not spend anything training him and there were no loss in resources. On the other hand, pre-terminating his contract means we would be down by one crucial staff needed to move our plans and operations forward. This loss is far more than the contract bind.
We had to reallocate resources. We had to spend time finding a replacement. We need to pay people or even agencies to fill in the gap.
This person also accused me of not committing to the promises we made, when in fact, he was the one who violated the contract.
This is where I stood my ground firmly.
After explaining all these, I told him that this is a two-way street. We are sending out the final pay without asking anything from their end, but they cannot demand a “NOW.”
Contracts are legal forms that do not have any attachment or judgement on whether a person is good or not. This is a formal agreement between two parties who decided to do business together — yes employee-employer agreements is business.
This is not a charity case. Businesses do not just employ for the sake of sending money out. We employ because we want people we can work with in moving our mission/vision to life.
I am a very passionate person. I am very hands-on with the charity organizations I partner with. However, when it comes to professionalism and the logistics of the business, I’m not playing.