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The Service Gazette
The Service Gazette is a print publication for service innovators. It is published since 2015 with most print articles available on Medium.
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Can we end an age of austerity service design?
Can we end an age of austerity service design?
Lou Downe is calling for an end of austerity service design, namely designing services merely to save money or raise revenue.
Lou Downe
May 9
Future-proofing Singapore’s employment pass system
Future-proofing Singapore’s employment pass system
“Let’s start with some discovery research!” was a phrase often met with silence and apprehension in a room full of developers and product…
Hefen Wong
Apr 27
Designing the seams, not seamless design
Designing the seams, not seamless design
On YouTube, there’s a compilation of Steve Jobs speeches where he says: ‘It just works. Seamlessly.’ There are forty-four examples in…
Richard Pope
Apr 27
Developing standards and accessibility guidance
Developing standards and accessibility guidance
Improving services by making standards and accessibility simple
Andy Jones
Apr 20
Digital service resilience
Digital service resilience
What endures when government innovation units close
Hillary Hartley
Apr 15
Building accessibility capability at Germany’s DigitalService through reuse
Building accessibility capability at Germany’s DigitalService through reuse
by Marion Couesnon & Martin Jordan
Martin Jordan
Apr 14
How the Digital Services Factory changed the way Cyprus builds services
How the Digital Services Factory changed the way Cyprus builds services
In July 2021, the Digital Services Factory (DSF), a branch of the Department of Information Technology Services (DITS) of the Government…
Theodoros Demetriades
Feb 28
10 years of Design for Government
10 years of Design for Government
Aalto University’s course building public sector design capability
Service Gazette
Dec 18, 2024
Money talks
Money talks
Estimating the cost and value of service design
Ignacia Orellana
Dec 2, 2024
Context for future designers
Context for future designers
Why being your own service archaeologist helps make better services
Vicky Teinaki
Nov 25, 2024
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