Leadership Philosophy

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Part of leading a Customer Success team is also about being a good leader. So, from time to time, I will also share some of my learnings and takeaways from my own leadership development. Whether you’re a seasoned manager or you just became a manager for the first time, there will be some gems here for you!

As a new leader, it is easy to get sucked in without leaving time to reflect on the new role that you play. So to kick this off, I wanted to take the time to reflect on how we see our roles and what we aspire to be as leaders.

What is a leadership philosophy?

George Ambler shares that it is “a set of beliefs, values, and principles that strongly influences how we interpret reality and guide our understanding of influencing humans. It’s our philosophy, our understanding, and interpretation of leadership, that affects how we react to people, events, and situations around us.”

The rest of your team and company will be looking to you to set the example and having these leadership philosophies will help guide you to lead with a steadier hand.

Check out the below four articles to explore what leadership philosophies are, why they are important, and how to create your own.

As you read, use these discussion/reflection questions to guide your thoughts.

1. What is your leadership philosophy?

2. How do you currently embody this philosophy? Where could you better embody this philosophy?

New Managers Need a Philosophy About How They’ll Lead

https://hbr.org/2015/09/new-managers-need-a-philosophy-about-how-theyll-lead

  • Covers why having a leadership philosophy is important
  • Provides an overview of servant leadership

Authenticity: It Begins with Your Leadership Philosophy

https://executiveeducation.wharton.upenn.edu/thought-leadership/wharton-at-work/2014/05/leadership-philosophy/

  • A short guide of how to develop your leadership philosophy

How to Develop a Leadership Philosophy that Inspires

https://www.cleverism.com/leadership-philosophy-guide/

  • A more comprehensive guide on leadership philosophies and how to create one

12 CEOs Describe Their Leadership Style

https://www.forbes.com/sites/robertreiss/2018/10/08/12-quotes-from-amazing-leaders/#7f7b446e15b8

  • Examples of leadership philosophies of 12 CEOs

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Jennifer Chiang
The Startup’s Guide to Customer Success

Customer success director, Author of The Startup’s Guide to Customer Success, mental health advocate, political economist, and speaker.