Emily CleaverIdentifying gaps in your CX dataThe places current customer experience methodologies leave you guessingAug 3, 2022Aug 3, 2022
Emily CleaverAvoiding the lookalike competitor trap in CX analyticsHow Relative Attractiveness (RA) delivers more nuanced insight than traditional customer analysisJul 27, 2022Jul 27, 2022
Emily CleaverWe were nominated as a top business intelligence company by The Startup Pill — which got us…We’re pleased to see that Uncrowd has been nominated as a market leading company in the business intelligence sector by The Startup Pill.Mar 14, 2022Mar 14, 2022
Emily Cleaver“78% of customers say…” — retail’s dangerous addiction to customer feedbackWhy can’t we ask shoppers what they think and get a reliable answer? This is why you should question stats that start with “Customers say…”Feb 4, 2022Feb 4, 2022
Coral TeeHow to predict customer behaviour when customers are unpredictableWe talk a lot about relative attractiveness (RA) at Uncrowd. Our business is about behavioural psychology at its heart — our platform…Jan 14, 2022Jan 14, 2022
Richard HammondRaising Hell: how the millions don’t come easyThe true founders’ experience of raising three million pounds.Nov 29, 2021Nov 29, 2021
Coral Tee7 Retailers Who Get ‘First Visit Advantage’ RightIt’s time to stop talking about customer loyalty and start talking about First Visit Advantage (FVA) instead.Oct 14, 2021Oct 14, 2021
Coral TeeChoice is back and it’s going to steal your customersAmong all its other devastating effects, the pandemic has meant the temporary death of the choice economy. Shops were closed. Businesses…Sep 3, 2021Sep 3, 2021
Coral TeeThe most important question in retailBy Richard Hammond, Uncrowd Co-Founder and CEOJun 30, 2021Jun 30, 2021
Richard HammondRUBRICS CUBE? Or the secret of moving on from accidental lies and bias.Clean customer data. It’s so difficult, intellectually as well as practically, to get it. Here’s how we beat that traditional limitationSep 22, 2020Sep 22, 2020
