How to nurture and grow customers?
Published in
1 min readMar 31, 2018
Why is this book worth reading?
- Get the book to learn how focussing on customers takes care of everything.
- Tony Tseih founded Zappos.
- It became the most customer friendly company of the USA.
- Find out how you can make your company customer friendly.
Some highlights:
- Pay new employees $2000 to quit.
- Make customer service the responsibility of the entire company, not just a department.
- Focus on company culture as the #1 priority.
- Apply research from the science of happiness to running a business.
- Help employees grow both personally and professionally.
- Seek to change the world.
- Oh, and make money too.
Watch:
Tony Hsieh explaining how core values create culture in companies.
