How to avoid Change-mageddon
Delivering change is almost an art-form, and done well, can see the difference between a successful anti-climax that delivers real business value and one of abject chaos striking fear and confusion into the hearts of those who are just not prepared for it.
A ‘Sacred Cow’ is an idea, custom, or institution held to be above criticism (with reference to the Hindus’ respect for the cow as a holy animal).
In the world of change the ‘Sacred Cow’ can often be the one where most resistance occurs. Often met with plaintiff cries of “But why change it if it’s not broken?” or “But we’ve always done it that way!”.
“How do you spot a Sacred Cow? It’s easy. Sneak up on one while she’s sleeping and carefully paint a spot on her side…” — David Bernstein — Death to all Sacred Cows
Take the fabled ‘form in triplicate’ where a there are three separately colored but identical versions of the same document… If you were to ask why a form is needed in triplicate would anyone really know the answer? Is it more likely that Form 1 is actioned, Form 2 is filed for reference (but never checked as Form 1 was also filed) and Form 3 is sent to the paranoia department who like to ensure they know what is going on… finally the form is scanned by each department and held digitally in their local system just waiting to be printed off on paper should the need arise…
“Vogons are not actually evil but bad tempered, bureaucratic, officious and callous. They wouldn’t even lift a finger to save their own grandmothers from the Ravenous Bugblatter Beast of Traal, without orders signed in triplicate, sent in, sent back, queried, lost, found, subjected to public inquiry, lost again, and finally buried in soft peat for three months and recycled as firelighters” — Douglas Adams Hitchhikers Guide to the Galaxy
Removing blockers to change requires careful thought and planning. In many respects you may be required to change a deeply ingrained, and perhaps cherished, custom. No one will thank you for trumpeting your planned change without consultation or some acknowledgment that change may be difficult for the recipients. Winning hearts and minds takes time and effort, there are few short-cuts to this and while you can’t please everyone, every effort should be made to demonstrate you at least tried…
Gareth Baxendale FBCS CITP
Head of Technology NIHR Clinical Research Network.
Vice Chair BCS Health and Care Executive