There are only two industries that refer to customers as ‘users’, one is IT, the other is the illegal drugs trade.

TheDigitalBrief.com — Quote by Edward Tufte

“There are only two industries that refer to their customers as ‘users’, one is of course IT, the other is the illegal drugs trade…” — Edward Tufte

I was once told the above and I will leave this to your interpretation but I would suggest that IT’s traditional view of…