Sompo Insurance and Hearti launches the first General Insurance Chatbot in Singapore

Keith Lim
Keith Lim
Apr 29, 2018 · 2 min read
“A businessman reading a newspaper in a park” by on Unsplash

An article headlined “Have a Hearti chat with an insurance chatbot” was published on 19 July 2017 by The Straits Times. Please click below to read.

The article is reproduced below:

An artificial intelligence-powered online insurance agent is now a perk of the job for some small business employees.

Workers at small and medium-sized enterprises (SMEs) that count on technology company Hearti Lab’s human resource mobile application can use an in-app chatbot to access travel insurance plans, Sompo Insurance Singapore said.

The partnership with the insurance firm allows customers to buy travel insurance by credit card through their employers’ Hearti app, which also manages human resources matters such as payroll and leave administration.

The artificial intelligence chatbot is capable of asking clients about their journeys and using given details, such as the number of travellers, to recommend specific plans.

The information provided by clients over the course of the virtual conversation can be used to automatically fill in online insurance application forms as well.

The chatbot can answer questions about eligibility, coverage and exclusions and will set up phone calls from human customer service officers if the questions fall outside the parameters of its program.

Sompo’s chief distribution officer Koh Yen Yen said: “The Government’s drive to develop Singapore into a smart nation has spurred the insurance industry to speed up on its digital transformation in operations and product offerings.”

Her firm hopes to expand the in-app artificial intelligence program to offer personal accident insurance plans next.

Mr Keith Lim, chief executive and founder of Hearti Lab, called the tie-up one of the “value-added benefits” for SMEs and staff members using his company’s app.

SURETY.AI is a blockchain based artificial intelligence (A.I) platform for insurance companies developed by Hearti Lab Pte Ltd (Hearti).

SURETY.AI allows insurance companies to connect effectively with their customers by offering micro-insurances, on-demand and at affordable prices, to Asia’s fast growing economies through Decentralised Enterprise Insurance Network.

As insurances are closely tied to healthcare, where healthcare services such as medical check records are often used for underwriting and preventive measures, Hearti is also working with Healthcare partners to integrate their services and data into SURETY.AI.

Find out more about SURETY.AI through this short and informative video! 💻

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