The Lean Review
Published in

The Lean Review

Designing for public-facing services

Three qualities all good processes share

Travelling with a smartcard? Borrowing a book? Trying to get a license? Business processes that support publicly available services set out to accomplish the ultimate challenge — catering to a wider public in a way that is also meaningful to every individual.

Photo by Thomas Lefebvre on Unsplash




The publication for LEAN philosophies and techniques.

Recommended from Medium

Case Study: Custom T-Shirt Printing Responsive Website Design

Applying print principles to data visualization design

Group Gifting!!! Nah, can’t choose

1,500 urban gardens, landscape designers from 11 countries, and innovative public projects: Moscow…

My Stampede UI/UX Design Apprenticeship Experience — Part 3

How To Track Your User’s Journey On Your WordPress Website

How To Track Your User's Journey On Your WordPress Website

Design flaws in everyday things: Amazon Fire TV and Firestick remote

By the power of Defaults

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Prateek Vasisht

Prateek Vasisht

Write about reality with a splash of the abstract. Business Design | Lean | Football.

More from Medium

Impacts of service design for the application of MaaS in smart cities

Explore human centered digital banking with Accenture / Avanade and Microsoft Business Applications

Why some organizations need “the” digital transformation?

Knowledge management for service activists.