Lessons from a Lawsuit

Jane Shiau
Jun 3 · 6 min read

(or How to hire a company to build your digital product)

You’ve probably heard of the lawsuit Hertz filed in April, seeking to recover fees and damages from Accenture for failing to deliver a functional website or mobile app. We’re not going to get into who’s legally right or wrong, nor do we pretend to know all the details of the relationship, but what we do know is that after two years and over 32 million dollars, Hertz had nothing to show for their money.

  • the completed product matched client expectations
  • the product met the client’s needs
  • the client found out about issues in time to correct them
  • the company demoed the product throughout the process, so that the client saw what progress was made
  • the company worked with the client to define releases and engaged the client in regular prioritization and backlog grooming

Theory and Principle

We’re a product design and development firm focused exclusively on the legal industry.

Jane Shiau

Written by

QA Engineer at Theory and Principle, a legal technology product design and development firm in Portland, Maine

Theory and Principle

We’re a product design and development firm focused exclusively on the legal industry.