Lufthansa Website User Experience
Lufthansa’s website, user experience has offered an extreme feeling of frustration for me recently.
The story was the following: my goal was to look through all airlines accounts to see where do I have the biggest portion of miles collected, and use them to buy a ticket.
Of course, as an average user, I din’t remember the password, and started to find the most probable one, receiving the following red notification after each attempt — you can see classical UI — red color, icons, boxes:
After few attempts I’ve sent to hell the old password, pressed “Forgot password”, entered a new one, and received the same red notification:
The same red blaming color!
Of course, I did not read the text, because as a user I’ve been trained by my previous login use case, that red color is associated with a mistake.
After 4 or 5 epileptical attempts and flashes of anger I’ve read the red text, and undetsrand, OMG, that my password is successfully changed each time, and I was just misguided by the red color of a success message..
Principles violated:
- Metaphor. Use thos user interface means which users got accustomed to in their day to day life, treated as a metaphor — for example — red light of a traffic light means “Stop”, or associated with something bad, and green means “Go”, and used to indicate the success in user experience.
- Consistency. If you use one certain color for error notification, please for God’s sake stay consistent, and select other color for the success notification, so that users receive consistent feedback about the system status, have a great interaction and buy tickets on your website.
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