The Power of Brand Voice: Developing and Maintaining a Consistent Message

Learn how to develop and maintain a consistent brand voice for your business that reflects your personality and tone in all your communications.

✨ They Make Design ✨
7 min readFeb 27, 2023


In today’s crowded marketplace, developing a unique brand voice that sets your business apart is more important than ever. Your brand voice is the personality and tone of your business that is reflected in all of your communications, and it helps you connect with your audience meaningfully.

In this article, we will explore the importance of brand voice, how to develop it, and maintain consistency across all platforms.

First of all,

What is Brand Voice?

Brand voice is the way your business speaks and the values that it portrays to its customers. A strong brand voice provides a clear and consistent message that your customers can quickly identify and understand. It helps to build brand recognition and makes your business more memorable in the minds of your audience. This, in turn, helps increase customer loyalty and create brand advocates who spread the word about your company to others.

It’s important to note that developing a strong brand voice can be a challenging process. Working with branding agencies or marketing professionals who specialize in this area may be helpful. These experts can help you to uncover your brand voice, create a style guide, and maintain consistency across all platforms.

Investing in your brand voice can make a consistent message that resonates with your audience and sets your business apart from the competition.

Photo by Volodymyr Hryshchenko on Unsplash

Understanding Brand Voice

Brand consistency is vital to creating a solid and recognizable brand. It’s important to differentiate between brand voice and tone and to identify your brand’s unique voice.

This section will delve into the importance of brand consistency and provide exercises to help you uncover your brand voice.

Why is Brand Consistency Important?

Brand consistency is important because it helps to establish your brand’s identity in the minds of your audience. Consistency ensures that your brand is recognizable across all platforms and helps build trust with your customers. Consistent branding also helps to reinforce your brand’s values and mission, creating an emotional connection with your audience.

Differentiating Between Voice and Tone

Your brand’s voice is your brand’s personality, and it should remain consistent across all communication channels. On the other hand, brand tone refers to the way your brand communicates a particular message.

Brand tone can vary depending on the platform or audience, but your brand’s voice should remain the same.

Identifying Your Brand Voice

To identify your brand voice, it’s essential to look at your brand’s values and mission. Ask yourself what you want your brand to stand for and what personality you want to portray.

You can also consider your target audience and the kind of language and tone they respond to.

Here are some exercises that can help you identify your brand voice:

  • Create a word cloud of your brand’s values and mission
  • Write a list of personality traits you want your brand to embody
  • Describe your brand as if it were a person
Photo by Scott Graham on Unsplash

Developing Brand Voice

Developing your brand voice requires creating a style guide that outlines your brand’s personality and tone. Your style guide should be a comprehensive document that covers everything from language and tone to visual elements such as color and imagery. This section will offer steps for creating a style guide and tips for building your brand voice.

Steps for Creating a Style Guide

  1. Start with your brand’s values and mission: Your brand’s values and mission should be the foundation of your style guide. They should inform the personality and tone of your brand and should be reflected in all aspects of your brand voice.
  2. Define your brand personality: Your brand personality should be reflected in your brand voice. Determine the personality traits that define your brand and make sure they are consistent across all communication channels.
  3. Determine your brand tone: Your brand tone should vary depending on the platform or audience, but your brand’s personality should remain the same. Determine the appropriate tone for each venue or audience and make sure it aligns with your brand’s personality.
  4. Create guidelines for language: Your style guide should include guidelines for language consistent with your brand’s personality and tone. This should include guidelines for grammar, punctuation, and word choice.
  5. Establish visual guidelines: Your style guide should also include guidelines for visual elements such as color, typography, and imagery. These visual elements should be consistent across all communication channels.

Tips for Building Brand Voice

Be consistent: Consistency is vital to building a strong and recognizable brand voice. Use your brand voice consistently across all platforms and communication channels.

Be authentic: Your brand voice should reflect your brand’s values and mission. Make sure your language and tone are authentic to your brand.

Be engaging: Use conversational language that creates an emotional connection with your audience. This will help to establish a strong bond with your customers.

Be flexible: While consistency is important, it’s also important to be flexible and adapt your brand voice to different platforms or audiences. Make sure your brand voice is appropriate for each platform or audience.

Hire a branding agency: If you need help developing your brand voice, consider hiring a branding agency. They can help you identify your brand personality and tone and create a style guide that reflects your brand’s values and mission.

Brand Voice Examples

To better understand the concept of brand voice, looking at some real-life examples is helpful. The following are three examples of brands with distinctive and successful brand voices:

1. Nike

Nike’s brand voice is characterized by empowerment, motivation, and athleticism. Their slogan, “Just Do It” has become synonymous with their brand, encouraging consumers to push themselves beyond their limits.

Nike’s advertisements and social media content feature athletes who embody these values and inspire others to do the same. Nike’s brand voice is consistent across all platforms, from its website to social media channels.

2. Innocent Drinks

Innocent Drinks is a UK-based company that produces smoothies and juices. A lighthearted and playful tone characterizes their brand voice. They use humor and witty language to engage their audience, such as their product descriptions that read

“It’s like a hug in a bottle, but without the awkwardness.”

Innocent Drinks also frequently interacts with their audience on social media, responding to customer comments and feedback in a friendly and approachable manner.

3. Wendy’s

Wendy’s is a fast-food chain known for their sassy and irreverent brand voice. They use social media to engage with their audience and take jabs at their competitors. For example, in response to a tweet from a customer praising McDonald’s fries, Wendy’s responded with

“When the tweets are as broken as the ice cream machine.”

Wendy’s brand voice is consistent across all platforms and has successfully created a loyal following of customers who appreciate their humor and sass.

These examples demonstrate the importance of a solid and distinctive brand voice. By developing a clear and consistent brand voice, companies can establish themselves as leaders in their industry and create a solid emotional connection with their audience.

Maintaining Brand Consistency

Developing a strong brand voice is essential, but maintaining consistency across all platforms and channels is equally crucial. Here are some methods for keeping brand voice consistent:

1. Craft a Style Guide

Creating a comprehensive style guide is an essential part of maintaining brand voice consistency. A style guide should include language, tone, and messaging guidelines, as well as visual elements such as typography, color palette, and imagery. This document should be regularly reviewed and updated to accurately reflect the brand’s voice and messaging.

2. Train Employees

All employees responsible for creating content or interacting with customers should be trained on the brand’s voice and messaging. This ensures that all content and communication are consistent and on-brand. It’s also essential to have a designated person or team responsible for enforcing brand voice consistency across all channels.

3. Regularly Review and Update

As the brand evolves and grows, the brand voice may need to be reviewed and updated to reflect changes in the industry or audience. Regularly reviewing and updating the brand voice ensures it remains relevant and resonates with the audience. Involving all stakeholders in the review process is crucial to ensure that the brand voice accurately reflects the company’s values and goals.

By following these methods, companies can ensure that their brand voice remains consistent and strong, creating a memorable and engaging experience for their audience.

It’s important to remember that maintaining brand voice consistency is an ongoing process that requires dedication and effort, but the rewards are worth it in the form of increased brand loyalty and a solid emotional connection with the audience.


Developing and maintaining a strong brand voice is crucial for creating a memorable and engaging experience for your audience. Here are some key takeaways from the sections above:

It’s important to remember that building and maintaining a strong brand voice is an ongoing process that requires dedication and effort. However, the benefits of a consistent and engaging brand voice are worth it, including increased brand loyalty and a strong emotional connection with your audience.

By following the tips and methods outlined above, companies can develop a unique and memorable brand voice that sets them apart from competitors and resonates with their audience.

By consistently maintaining this brand voice across all platforms and channels, companies can establish a strong brand identity and create a lasting impact with their customers.



✨ They Make Design ✨

A team with 10 yrs of experience in branding web design and UI/UX.