At Thinkific, we care about creating great candidate experiences. We’ve heard what candidates love (and what they’ve hated) about other hiring experiences and we’ve asked for feedback on our own process to build our candidate-first approach to hiring for our team.
We want to ensure our hiring team can review your application without delay. Your resume should showcase your entire list of past experiences and highlight your transferrable skills (so don’t feel like you need to keep to one page)! Gaps without an explanation leave a lot of room for assumptions on the reviewer’s end — so try not to leave anything out.
Your resume should be well-formatted and uploaded in an easy to read format (PDFs are preferred) for review. It’s always helpful to ask a friend or family member to read through your resume to check the formatting, ensure it demonstrates your diverse skillset, and to make sure it’ll stand out in the best way possible.
You’ll notice that for every role on our careers page, there’s a set of pre-screening questions. Your answers to these are an opportunity to help us learn more about you! We receive hundreds of applications every month and our team reads through every application to identify stand out candidates that would be a great fit for our roles. Cover letters are optional but they can be a great way to connect the dots if you’re looking to switch careers.
To start, we know how stressful waiting to hear back can be after you’ve sent in an application. Our goal is to respond to every candidate within 3 business days throughout our hiring process. This gives our team enough time to review your application and put it in the hands of the people who need to see it. On that note, you will always hear back from us.
It’s our policy to reply to all candidates, even if that means making the difficult decision to say “not right now” or “not for this role”.
Our Hiring Process
There are 5 stages to our hiring process. We’ve outlined them below so you have an idea of what to expect, keeping in mind it may change slightly role to role, depending on things like the department, seniority, or technical level of expertise needed — certain stages might be in a different order or not included at all.
We want to find the best people to join our amazing team, which sometimes means it’ll take a couple of days (and a few cups of coffee) to review your application and get back to you. Rest assured, we’re humans (not robots) so you won’t get rejected based on some robot-built formula scanning your keywords. We work with our hiring leads to review applications and find candidates that have the unique skillset needed to be successful in the role.
We conduct our initial interviews using Google Hangouts (without video). Depending on the role, this can happen before or after our take-home test. Our initial interviews are an opportunity to get to know each other a bit to see if there could be a good fit for the role. The call typically takes 45 minutes or so with time for you to ask questions at the end. We schedule interviews between 9 am and 5 pm PT and work hard to accommodate any urgent or time-sensitive needs you may have (if you’re about to head off on a trip or have received another job offer, for example). To make scheduling a breeze, we ask you to provide your availability over the next 2 weeks so we can find a time that is mutually convenient before sending an interview confirmation. Once confirmed, you’ll receive an email from us to confirm the date, time, and who you’ll be speaking with so you’re well prepared for your interview.
Our take-home tests are based on some of the things you will encounter in the role you applied to. The length of time allotted for a take-home test varies by role and seniority. We include instructions for the deliverables we are expecting to see and aim to have take-home tests completed within 3 days. That being said, we understand life happens and can be flexible whether you have a busy work schedule or a family to take care of — just let us know how we can best accommodate you! For all take-home tests, we include a link to upload your submission once completed so our hiring team can review it without delay. We assign multiple reviewers to keep our hiring process unbiased and use a scorecard to provide a fair, consistent evaluation method for all candidates.
We conduct our Topgrading interviews by video using Google Hangouts or in-person at our Vancouver office. These final interviews typically take up to 3 hours as we chronologically walk through your past work and other experiences (like volunteering or education). During this interview, we’ll dig deeper into your work history, learn about some of your past successes (and mistakes!), and future career goals. Of course, we know that it’s just as important for you to find the right fit, so we always give you the opportunity to ask us any questions you may have. Once we receive your availability, we’ll send an email to confirm your interview date and time, who you will be interviewing with, and any further details you’ll need to prepare for your interview with us. A reminder email will also be sent 1 day prior just in case!
This is the final stage in our hiring process, where we’ll work with you to help us arrange times to call a few references that would speak about working with you. We will only speak to people you’ve given us permission to, and you will be instrumental in helping to connect us with the right people. You’ll have a form to complete to confirm the contact details and availability of your references, and our team will work to get in touch with them in a timely manner. We’ll aim to check in along the way and confirm once all references have been completed.
At Thinkific, we’re always working to provide a transparent, unbiased, and accessible experience to all our amazing candidates. We encourage you to let us know if you need any accommodations throughout the process, or if there is anything we can do to improve, we’re all ears!