Getting The Most Out Of Thistle
One of the biggest benefits of being a Thistle customer is the peace of mind from eating clean, whole, plant-based foods.
Why do our customers love eating Thistle? Because it tastes fabulous!
Why do our customers feel great about eating Thistle? Because eating a diet rich in nutrient-dense, whole, plant-forward ingredients makes your body feel great, all while also having a positive impact on the earth.
Thistle should be a celebration, not a sacrifice. Let us do the hard work so that you can rest assured knowing that we have your back. As we’ve grown, we’ve made many changes and launched new tools to help you better personalize your experience and create the Thistle lifestyle that works for you.
Here are our best tips & tricks to help you get the most out of Thistle!
Manage Your Thistle Account
Want to see what you’re getting in your upcoming deliveries? Check out your Coming Up page. From here you can:
- View and edit your upcoming deliveries, delivery address, delivery window, and delivery instructions for your driver.
- If you have four or more days of meals a week, you can skip a delivery in case you’re heading out of town or don’t need that day’s delivery.
- Click the Add To Delivery button to add additional items including extra meals, snacks, cold-pressed juices and shots, coffee beans, or meal enhancers like avocado and pastured, organic & local hard-boiled eggs. Please note that the deadline to add to upcoming orders is 18 hours before your scheduled delivery.
- Click the Edit button to edit your entire upcoming order. From here, you can remove any items you no longer need Please note that the deadline to edit upcoming orders is 11:59pm PST on Thursday.
Download Our App
You can view and manage your upcoming orders, rate your meals, and stay updated with our mobile app, built solely for Thistle customers. Download the app here:
Enhance Your Thistle Meals
Whether it’s a lunch salad or a hearty dinner, almost all of your Thistle meals can be heated on a stovetop. We recommend a splash of olive oil in a pan over medium-high heat and sautéing your meal for 3–5 minutes until greens are wilted and everything is heated through.
Make Thistle your own — don’t be afraid to add some extra flavor to your meal! Our favorite add-ons are:
- hot sauce
- nutritional yeast
- 1/2 an avocado or a hard-boiled egg — both available as add-ons to purchase in your Thistle account!
Give Us Feedback
One of the most important ways Thistle improves is by getting feedback from you for each of your meals. Our menu development process is dynamic and we use real-time feedback to keep improving your experience. Your feedback powers the engine of improvement and is critical to our process.
From your Feedback page, please take a few minutes to rate and review everything you’ve had. Our culinary development and nutrition teams go through every piece of feedback to make your meals even better.
In addition to the star rating for each meal, you can leave detailed notes for each item.
Here’s what is helpful to hear:
- Tell us WHY: Be specific. In order to design the best meals we can, we need to know why you did or did not like something. Instead of saying “I didn’t like the taste,” elaborate with specific details such as “I didn’t like the taste because there was too much garlic in the dish.”
- Try an ‘If’ Statement: Fill in the blank: “This would’ve been great if________.” Sometimes we send dishes that are close to being perfect, but need minor tweaks. Let us know what would’ve been better so we can improve it the next time around.
Really unhappy with a meal or want to get in touch with a real person? You can chat us or drop us an email at hello@thistle.co and we’ll get back to you to make it right as soon as we can! We have a support team of caring and compassionate humans. Please be assured that they genuinely want to make every aspect of your Thistle experience amazing.
We hope these tips will help you get the most out of Thistle! With your feedback, we will continue to improve and create new tools that will help you better personalize your experience. No matter where you are in your health journey, Thistle has your back!
