Dear Thortspace … My Thortspace App has stopped working on my Windows machine that it used to work on.

I have tried uninstalling and reinstalling but that does not fix it. What should I do? A.k.a. “how to delete your Thortspace cache on Windows machines”

Please note this article is for Windows users. There is a related article for Mac users here:

Dear Thortspace … My Thortspace App has stopped working on my Mac machine that it used to work on.

IF AT ALL POSSIBLE, PLEASE ZIP UP YOUR CACHE FOLDER AND SEND IT TO US. THEN WE CAN STOP THE BAD THING THAT HAPPENED TO YOU HAPPENING TO ANYONE ELSE. Email: support@thortspace.com

If possible, on one of your Thortspace App installs wherever you have it installed (eg. on your phone, or tablet), go to the home screen and make a note of your Thortspace Cloud Account email — the one that you have used to create a Thortspace Premium Account or regular Thortspace Account.

After you have deleted your cache, you will have to log in again so as to restore all your Thortspace spheres. So you will need to know the email address that you are using to log into Thortspace.

Important Warning — if you have been creating spheres without being logged in to Thortspace cloud service, and you do the following procedure (deleting your cache), you will lose all your local sphere data and will not be able to get it back! So it is only recommended to delete your cache if you were logged in to Thortspace cloud service just prior to when you last had a working Thortspace App on your machine.

In order to check what part of your sphere data has been synced to the cloud, please log into the Thortspace Web Browser version, which is located here: https://thort.space . Use the same login account email and password that you use in the Thortspace App and on the Thortspace.com web site (ie. the one you set up when you registered your Thortspace account).

You can log in to the Thortspace Web Browser version here: https://thort.space/overlay/account/login

The Thortspace App cache on Windows machines is located here:

Go to the parent directory and zip up the folder: (in this way you can also get back to your previous broken state if you should ever want to — this is kind of a similar plan to cryogenics).

Please, please, please. If at all possible: zip up your debug log folder separately and send it to us so that others don’t have to suffer the same way that you have:

Now delete the entire folder called Thortspace which is located under C:\Users\YOUR USERNAME\AppData\Roaming\Gooisoft\

Now try restarting Thortspace. If corrupt data in your cache was the cause of the Thortspace App not starting, the Thortspace App will now start again normally.

Now if you log in again in the usual way, all the spheres that have been saved to your cloud service account will be recovered.

Andrew is a Product Designer at Thortspace, the world’s first collaborative 3D mind mapping software. Thortspace enables breakthrough thinking wherever and whenever you need it most. More stories here.