Get Up and Take Care of Your People

Fight, flight, or freeze: what’s your default response?

The explosive blast and flash of the IED (a makeshift roadside bomb) brought the convoy to a screeching halt. I sat in my Humvee for about 90 seconds before I decided to get out and see what was going on.

As I scurried up to the front of the convoy from the rear, I saw many airmen crouched underneath the hubs of the Humvees and five-ton trucks they were driving. They had dismounted properly and were trying to hold a secure position, but it was quite clear that they were terrified, confused, and lost.

Even more disconcerting than their sheer terror, though, was the fact that nothing was going on. No one was moving. No one was shouting battle commands. There was just an eerie silence.

When I reached the third vehicle in the convey, it immediately became clear why the convoy was silent and motionless. The bomb had taken out the Humvee with the convoy commander in it. Despite everything we had told them to do, the convoy commander had his senior sergeant — the assistant convoy commander — in the vehicle with him.

I had seen this time and time again. An inexperienced convoy commander pulls in some additional help in his vehicle, thinking that they’ll be better able to figure out what to do. They almost never consider the contingency that their vehicle will be the one that’s hit, and more often than not, theirs are the vehicles that are targeted. Any experienced veteran can immediately tell which vehicle is the command-and-control vehicle, and you always strike at the head of the snake. Always.

This whole convoy was stopped because the only people who knew what was going on were dead.

I continued to move to the front of the convoy to see whether the convoy was in a defensible position. The lead gun truck was standing by, waiting for orders. At least this convoy still had some teeth to it, even though it didn’t have a brain right now.

Since by now it had been two and half minutes since we stopped, I figured that we had about three minutes before the IED strike team would start ambushing the convoy. I’d seen this before, too. They would work from the back of the convoy, where no one was looking, and slowly but surely take out every single vehicle until they reached the front of the convoy. We had about three minutes before an orchestra of death and chaos would interrupt the still sound of these huddled soldiers.

About two-thirds of the way into the convoy, I saw the highest-ranking sergeant still alive huddling under the wheel wells of his Humvee.

I walked up to him and asked, “What’s going on, Sergeant? Why aren’t people moving?”

He looked back at me and said, “I don’t know, sir. I don’t know.” He was clearly confused and scared, had no idea what to do next, and was just waiting for somebody to tell him what to do. (He was calling me “sir” because I was an officer who outranked him.)

I looked around and looked back at him and said, “Who’s the highest-ranking person around here in your convoy?”

He looked around and sheer terror came into his eyes. “I guess it’s me, sir.”

“All right. Who’s in charge here?”

“I guess it’s me, sir.” His voice and chin quivered as he said this — he was barely holding it together.

“All right, Sergeant,” I replied. “Here’s what’s going to happen. You’ve got about three minutes before this convoy gets eaten alive. You are the highest-ranking person here and you need to get up and get these people out of here. What’s your next move, Sergeant?”

He replied, “I don’t know.”

“What do you mean you don’t know?”

“The captain and the first shirt didn’t brief us.” (“First shirt” is what airmen call the senior sergeants in their units.)

I had already anticipated this response. I’d seen the two leaders together, and that’s usually a sign that they were hoarding information. Now this lone sergeant had no idea what to do.

“Well, Sergeant, you’re in a bad situation. You can’t stay here. You don’t quite know where you’re going to go, but if you stay here all of your soldiers will die. If you get them moving, you might live. Get up and get them out of here.”

He looked more ready to act but not the least bit more clear about what to do.

It was time to get going, so I gave him a head start: “Get accountability of your people first. Figure out who you’ve got left.”

“Oh, right!” Finally, some wits were coming back to him. “Smith, are you okay? Silverton, get a damage report from the rear of the convoy — I’m moving up front. Travis, grab your medical kit and come with me.”

It was awkward but beautiful to behold. As he started galvanizing his team, they started helping him get the plan together. They were going to make it.

As I walked back to my rear vehicle, I called in to the IED strike team. “We’re going to need to cancel that third engagement. They’ve had enough and have learned what they needed to learn.”

Luckily for that sergeant and his team, this was just a training environment that I had sculpted for a large Joint Force training exercise. Despite the fact that it was a training environment, it presented the terror, the confusion, and the brutality of what happens when a convoy is ambushed. The point of the training was to get teams to experience this before they went overseas — I didn’t want them to learn the hard way like we had. My job was done.

The Battleground of Business

A lot of the entrepreneurs and businesspeople I talk to aren’t that much different from that sergeant. They’re scared, they don’t know what’s going on, and they’re stuck under the wheels of their own business and creativity.

My heart reaches out the same way that it reached out to him. Their leaders didn’t prepare them for this and instead sold the dream of entrepreneurship and business. When things go smoothly, it’s all glory, campfires, and tall tales.

Or perhaps their leaders didn’t have the time or capability to tell them. In the midst of the busyness of business, we all have to make some tough choices about what we will and won’t share. People like the campfires and tall tales, and it’s also pretty hard to share your moments of “weakness” when people expect you to be strong.

At the same time, people weren’t told about the dark parts. They weren’t trained in what to do when their business isn’t working, or when their markets aren’t responding, or when someone they thought was a friend steals the idea for an offer they were developing.

There are plenty of good parts to this life, but sometimes it sucks. The truth of the matter is that at some point in their path, it’s been bad for everyone that it’s good for now. It’s not you — it’s just the life of business.

Fear, confusion, and inaction are valid responses to what’s going on, and it’s okay to feel them. In fact, it’s probably necessary that you do so.

But you can’t stay there and make any progress. The longer you stay under the hub of that wheel, the easier you make it for the strike team of time to pick you and your business apart one piece at a time. You can move on your own, or time will move things for you.

The way ahead for you is the same as it was for that sergeant on that summer day: get up and take care of your people. Sure, the way you do it may be awkward, but it may be beautiful as well.

It would be better if you were properly trained, confident, and prepared for this, but you’re not there. Welcome to the club of just about every other entrepreneur throughout history. You don’t get to pick what you start with — you only get to pick how you use what you have.

Get up and take care of your people. Now.

This post was also recorded as an episode for the Productive Flourishing podcast (listen below!). Hear more episodes and subscribe on iTunes here.

Charlie Gilkey is an author, business advisor, and podcaster who teaches people how to start finishing what matters most. Click here to get more tools that’ll help you be a productive, flourishing co-creator of a better tomorrow.