The Talking-on-The-Phone Algorithm
Published in
Jan 20, 2023
Especially useful for calling customer service.
Write a script out.
Rehearse the conversation.
Ask them to explain, and ask them what you need to do to resolve the issue.
Write it all down, and double-check that you’re doing what they said to do
Ask what to do if their instructions don’t work:
- If you can’t help me, who can and how do I contact or reach them?
- Can you follow up on this conversation with an email I can refer back to?
- I understand that you’re busy, but this is why I need this: who do I talk to to make it happen?
If they answer “no” to sending an email, you tell them your diagnosis as a reason why you need it in writing (could suggest legal action re lack of accessibility)