Thumbtack stands with you.

Marco Zappacosta
Jun 5, 2020 · 2 min read

Through the weekend and beginning of this week, we’ve remained silent. We wanted Black voices to be the loudest, not brand voices. We wanted to listen. And we took a hard look at ourselves.

We have not done enough. We are nowhere near where we ought to be.

This movement did not begin with George Floyd’s murder or black squares on social media. While this moment feels like a wake-up call for many, there have been plenty of opportunities to speak up and show up, to galvanize action. We let those opportunities pass us by. We can do better.

At Thumbtack, we are committed to building an inclusive and anti-racist community. Know that in both my personal capacity and as a leader of Thumbtack, I stand in solidarity against injustice, racism and hate. We can’t support our Black employees, pros and customers without fighting for Black lives. Black Lives Matter.

There are changes we can make. To start, we pledge to make practical investments of time, energy and money in two main areas.

On the Thumbtack platform, we will:

  • Review our platform to ensure we are not furthering inequality. We’ll investigate discrimination and bias — and if found, remove it — to ensure our platform is fair for all.
  • Foster an open dialogue with our Black pros. We will be dedicating time and resources to ensure Black pros have everything they need to build sustainable businesses on Thumbtack.
  • Strongly enforce anti-discrimination policies. We’ll keep making sure our non-discrimination platform policies are as up-to-date as possible.

As a company, we will:

  • Recruit Black employees, from executives to new graduate hires. We currently have no Black members on our senior leadership team or our board of directors. We’re far less diverse as a company than the country and than our population of pros.
  • Support our existing Black employees. We’re setting aside time to regularly meet with our Black employee resource group and ensure they are heard. We’re also adding career development and mentorship programs.
  • Invest in the ongoing success of our diversity and inclusion programs. We’ll start by hiring a new Head of Diversity, Equity and Inclusion, providing anti-racist workshops facilitated by outside experts and offering dedicated time for employees to learn and reflect.

These changes will make Thumbtack more diverse, equitable and inclusive in the long run. And we want Thumbtack to be a platform that our pros and customers can use with pride.

Change can be hard-won, but the work is important. These are just the first steps — we promise that more is coming.

Thumbtack Blog

Thumbtack is the app that helps local professionals and customers find each other.

Thumbtack Blog

Our local service marketplace intelligently matches customers to pros with the right expertise, availability and pricing. Customers find electricians, landscapers, DJs, anyone they need, and pros create sustainable businesses doing what they love. Visit: www.thumbtack.com.

Marco Zappacosta

Written by

Co-Founder & CEO of @thumbtack

Thumbtack Blog

Our local service marketplace intelligently matches customers to pros with the right expertise, availability and pricing. Customers find electricians, landscapers, DJs, anyone they need, and pros create sustainable businesses doing what they love. Visit: www.thumbtack.com.

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