Security can be a sticky subject to engage people with, and the chances are even some of your most tech-savvy developers think it gets in the way of a smooth user experience. But you and I know that in 2019, when brand loyalty is increasingly hard to come by, the best user experience is a secure one. Thing is, you need the support of your entire organisation to truly deliver this. So, here are five ways to make your security awareness campaigns sticky for the right reasons, i.e. totally awesome and unforgettable. Hopefully, it’s already sounding simpler than you might have thought…
One fundamental before we stuck in: make friends with your comms function. First, get their buy-in for what you want (and need) to say, and providing you win them over with a little charm, this will give you a good understanding of what you’ve got to play with. They’ll know what else is going on that could compliment or support your message, help you tailor tone of voice to different audiences, and they ‘ll have a direct line to the top to get some all important endorsement from senior management.
Keep the message simple
Gradually, more technology is being developed to be secure by design, but even though we’re more familiar with seeing security measures form part of our daily routine, it’s easy to dismiss it as too techie to take responsibility for. Convinced we have no time or mental capacity to take anything else on, we turn a blind eye the moment someone utters the word and feel convinced someone else will take care of it for us. Surprise your audience with how simple security can be by using clear, concise messages and avoiding jargon at all costs.
Have a bit of laugh
Use fun and humour in line with your company’s brand personality to bring particularly dry topics to life, and look out for opportunities to make your message more memorable without trying too hard to be a comedian.
Use a variety of mediums and channels
Develop messaging for both online (get creative with video, animation, leveraging corporate social networks) and offline channels (face to face conversations can be particularly powerful, create dialogue that involves people and helps them to retain information, and help increase visibility/approachability of your security function). Consider how different roles and functions might require different channels to reach them, and how your audience prefer to receive and consume information.
It might be tempting to splash serious headlines across your emails, posters and blog articles — after all there’s no shortage of them — but this approach tends to alienate the audience you need to resonate most with. Provide practical tips and explain the positive benefits of applying them to both their work and personal lives. Use serious references where it helps to emphasise the point e.g. you wouldn’t hand your toddlers the remote after 9pm, so don’t give them free reign to watch YouTube unsupervised — but do so in moderation.
Hannah has spent the last decade developing creative security campaigns and delivering strategic marketing content for big brands as well as small businesses, and launched her own small business from her home in Barcelona in 2017.
Some say each to their own, but security truly excites Hannah, who works not only to promote more secure behaviour at work and at home, but also champions the opportunities for others to be part of an industry where the need for talent and greater diversity is at an all time high. When she’s not at her desk with her mini dachshund, you’ll find her at some of the best industry conferences, easyJetting across Europe to catch up with clients, and on the Barcelona speaking circuit. She’s also currently studying with Consciously Digital — watch this space for even bigger and better things from EXHALE in 2020.
Originally published at https://tietalent.com.