The Importance of Operational Reports

Khrisanto Sanjaya
tiket.com
Published in
4 min readMay 11, 2023

What is an Operational Report

Operational reporting is a process to regularly produce detailed reports of an organization’s day-to-day operations and activities. These reports typically include all data on costs, sales, resources, in-depth analyses of processes, and even accounting. These reports come at various intervals but typically concentrate on the short term. Specific stakeholders can also alter operational reports and tailor them to their needs to offer more precise insights.

One of the benefits in creating operational reports is the structural and tactical organizational view that it provides. They describe daily organizational processes, emphasizing Business Intelligence (BI) insights we can use immediately. They offer a thorough overview of the current and pressing needs while highlighting the most pressing ones. Due to the nature of the reports, organizations across different industries use these reports as the foundation for quick-decision making.

(Source from slideteam.net)

Why are operational reports important?

Operational reports are essential for a company as managers and subordinates often use them to make data-driven decisions based on a specific information. Since these reports include real-time information, stakeholders can act quickly to improve efficiency. Other essential benefits offered by these reports for decision-making are:

1.Access to Single Source of Truth

Today, most business intelligence and reporting platforms enable users to gather data from various sources, transform it as necessary, and then store it in a data warehouse. Since these reports convey the most accurate data representation, no conflicting data sources or dated information will exist.

2. Simplified Reporting

Operational reports reduce manual work from the users’ end as they can directly access the data from the central database. These reports streamline user processes as they can provide data and schedule reports automatically as needed.

3. Increase Data Accuracy

With less manual work and human involvement in gathering data from various sources, the probability of inaccurate data leaking also decreases. Instead of sourcing data manually, these operational reports integrate with various data sources. Though Artificial Intelligence (AI) does most of the work for this process, human involvement is still required to conduct a sanity check in case the AI has a logical flaw from time to time.

Given these benefits, companies can measure various vital aspects of their core activities and make improvements such as:

  • Efficient cost-cutting.
  • Increasing customer satisfaction and production efficiency.
  • Increasing the scope of services.
  • Increasing employee productivity.
  • Delivering real-time information and facilitating decision-making.
  • Monitoring progress at all operational levels, boosting efficiency in various departments, saving money and time.
  • Helping managers or executives spot emerging trends and patterns so that they can develop strategies accordingly.

Operational Dashboard at tiket.com

At tiket.com, almost all employees benefit from using operational reports. From being the foundation of decision-making to measure the efficacy of the decisions; the reports from our operational dashboard support employees at any point in time when delivering a task or project. Some examples of how we use our dashboard are:

  1. Monitor performance: Operational reports help teams monitor the performance of the company’s operations. By analyzing operational data, these teams can identify business areas performing well or requiring improvement.
  2. Identify issues: Any team can quickly identify issues they must address by analyzing operational data. Suppose there is a sudden decrease in sales. The data team can investigate the cause and provide recommendations to the company to address the issue by collaborating with the sales/product team.
  3. Make data-driven decisions: Operational reports provide respective teams with the necessary information to make data-driven decisions. These reports provide insights into the company’s operations, which helps these teams make informed decisions that can improve business outcomes.
  4. Identify trends: Analyzing operational data over time can help identify trends in the company’s operations. For example, they may identify a trend in customer behavior or product demand that can help the company make strategic decisions.
  5. Improve operational efficiency: Operational reports can help all teams to identify inefficiencies in the company’s operations. By identifying these inefficiencies, these corresponding teams can recommend process improvements or automation to improve operational efficiency.

In addition to the examples above, these teams use the data from our operational dashboard as the basis of their work:

  1. Data science teams: Operational reports can provide data science teams with many information to create their projects. Data science teams can identify patterns and trends by analyzing operational data to build predictive models. These models can forecast demand, optimize pricing strategies, or identify new product or service opportunities.
  2. Sales teams: Operational reports can help sales teams identify trends, customer behavior, and other factors to improve sales strategies. The sales teams can identify the most effective sales channels, the best times to reach customers, and the most popular products or services.
  3. Product management teams: Operational reports can help product management teams identify areas for improvement in the company’s products or services. By analyzing operational data, product management teams can identify customer pain points, areas where products or services are under-performing or opportunities for new products or services. This information helps prioritize product development efforts and optimize the company’s portfolio.

Given the benefits and importance, operational reports are vital for any company’s business intelligence strategy. These reports offer insightful business operations information to boost productivity, cut expenses, make effective business strategies, and spot growth prospects. Operational reports can help businesses optimize their operations, boost their bottom line, and stay one step ahead of the competition by helping them to make data-driven decisions.

Source:
Jaspersoft.com

sisense.com

wolterskluwer.com

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Khrisanto Sanjaya
tiket.com
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A Person who work in BI and Engineer :p