Drift’s “Human” Email Marketing Strategy
This week’s digital marketing success story is about Drift…they provide a messaging app so businesses can chat with website visitors.
What Can We Learn From Drift: Automated emails can be effective.
Example: The first email I got from Dave Gerhardt at Drift after signing up for their blog:
This email is the exact opposite of most “thanks for signing up, we are now going to fill your inbox with spam” welcome emails.
Why Was This Automated Email Effective?
- It was bright, brief and gone.
- Line 1: Acknowledged intro / automated emails can be somewhat boring.
- Lines 2–3: Did not pretend automated emails are not automated.
- Lines 4–5: Made me feel welcomed.
- Lines 6–7: Showed they respect my inbox.
- Lines 8–9: Gave clear call to action for engagement.
- Most important: A human wrote it!
The Bigger Picture: Drift Connects with Customers on a Human Level
I want to break my phone every time I hear a robot on the other line:
“Attention… This is not a sales call.”
Emails are no different. I want to read emails where an actual human pushed the keys.
The human touch with any type of automation, whether email, social media, website copy or otherwise, is critical (I wrote about that here).
We naturally gravitate to content that makes us feel like we are connecting with other humans.
With Drift, I do not feel like a number to them.
Want access to all of Drift’s automated emails? Find them here:
Businesses Have Work To Do
Research shows businesses are not very good at sending automated emails:
- The average open rate is less than 40% (some have reported it was almost 90% in the late 90's).
- The average Click-Through-Rate is less than 10% (someone clicked on the offer or call to action in the email).
Good Email Marketing Can Make a Lot of Money
Drift’s example can help any business be more effective (and make more money) with email marketing.
Like what you read?
Originally published at www.erp101.com on October 10, 2016.