We’re excited to announce a major update to our Jira integration with customer messaging platform, Intercom 🎉
With the latest release of Intercom for Jira you can now search for Intercom conversation links in your Jira using Jira Query Language (JQL).
Intercom for Jira comment notifications allow your engineering team to easily communicate with your customer service team on Intercom. Every comment on a Jira issue is sent to linked Intercom conversations.
Previously, Intercom for Jira users would link Intercom conversations to Jira issues by pasting a conversation URL into the issue description or comment. While this method is simple it has some severe disadvantages:
Do you have a customer service team that runs on Intercom and a engineering team that handles issues…