Top 6 Conversational Skills To Teach Your Chatbots

Mariya Yao
Sep 13, 2016 · 9 min read
Image for post
Image for post

1. Empathize With Emotions

2. Proactively Offer Guidance

Image for post
Image for post
Image for post
Image for post

3. Remember Personal Details

Image for post
Image for post
Sure is bizarrely forgetful about your location despite being a local recommendation bot.

4. Don’t Be A Broken Record

Image for post
Image for post

5. Know When & How To Escalate.

6. Don’t Sound Like A Robot

Image for post
Image for post
Seriously? Who doesn’t understand the word “OK”?

Conclusion


Image for post
Image for post
Enjoyed the article? Click the ❤ below to recommend it to other interested readers!
Image for post
Image for post
Image for post
Image for post
Image for post
Image for post

TOPBOTS

TOPBOTS is the business leaders’ guide to artificial…

Mariya Yao

Written by

Chief Technology & Product Officer at Metamaven. Editor-In-Chief at TOPBOTS. Read more about me here: mariyayao.com

TOPBOTS

TOPBOTS

TOPBOTS is the business leaders’ guide to artificial intelligence and bots. For the full experience, visit TOPBOTS.com

Mariya Yao

Written by

Chief Technology & Product Officer at Metamaven. Editor-In-Chief at TOPBOTS. Read more about me here: mariyayao.com

TOPBOTS

TOPBOTS

TOPBOTS is the business leaders’ guide to artificial intelligence and bots. For the full experience, visit TOPBOTS.com

Welcome to a place where words matter. On Medium, smart voices and original ideas take center stage - with no ads in sight. Watch

Follow all the topics you care about, and we’ll deliver the best stories for you to your homepage and inbox. Explore

Get unlimited access to the best stories on Medium — and support writers while you’re at it. Just $5/month. Upgrade

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store