Why Your Business Needs to Blend Human Expertise and ChatGPT

Hello, fellow innovators! If you’ve ever chatted with ChatGPT, you’ll know that it has a fantastic knack for crafting intelligent responses and facts. But did you know that GPT, the underlying technology behind ChatGPT, is a bonafide reasoning machine? Yes, that’s right! We can supercharge our creations by merging our human strengths with GPT’s capabilities. Ready to learn how? Let’s dive right in!

Did you miss my previous LLM posts? Here are the last three:

Building your first simple ChatGPT-like app to answer questions
Introduction to LLMs and their Applications
LLM Tuning Made Simple: Types, Pros, Cons, and When to Use Each

GPT: A Reasoning engine

At its core, GPT is a reasoning machine. Sure, it’s excellent at retrieving facts, answering queries, and crafting fiction. But its true prowess lies in its ability to reason, draw conclusions, and formulate logical responses. However, despite this impressive capability, it lacks what makes us human: our real-world experiences, intuitive leaps, and creative problem-solving abilities.

Is GPT Good At All Reasoning Types?

Let’s examine this question by breaking it down by reasoning type.

• Deductive reasoning is like solving a puzzle. Given a set of premises, we draw a logical conclusion. Business analysts do this when analyzing reports, and GPT is no stranger to it.
• Inductive reasoning involves making broad generalizations based on specific instances. Spot a trend from particular data points? That’s induction, another area where GPT shines.

However, other forms of reasoning are outside of GPT’s scope but well within ours:

• Emotional reasoning calls for understanding and processing complex emotions, which we humans excel at, given our empathic nature, and crucial in most companies with customers.
• Ethical reasoning requires grappling with moral nuances, where our deep understanding of business ethics comes into play.
• Abductive reasoning involves making educated guesses, often filling information gaps. It’s not GPT’s strong suit, but it is our strength.
• Sometimes we know things without being able to explain why. This is called intuitive reasoning, which we are better at than AI.

How About Knowledge? GPT Seems to Know Everything

To answer the above question, it will be helpful to look at the different classes of knowledge:

• Factual knowledge is knowing the latest stock price.
• Conceptual knowledge is understanding the concept of ‘market capitalization.’
• Procedural knowledge is knowing how to draft a business plan.

GPT does an admirable job with these types of knowledge, thanks to its training on a vast text corpus. But the other types of knowledge fall outside its purview:

• Experiential knowledge comes from firsthand business experiences, something unique to each company.
• Tacit knowledge: We know but can’t easily articulate this, like recognizing a potentially profitable business opportunity.
• Personal knowledge involves our business strategies, preferences, and decisions.
• Propositional knowledge entails understanding complex theoretical concepts, often industry-specific.

This is where we come in with our unique business experiences, unspoken understanding, personal strategies, and profound grasp of complex concepts.

What if we combine Human Expertise with GPT’s capabilities?

Imagine combining GPT’s powerful reasoning capabilities and diverse knowledge types with our unique strengths. That combination will be formidable. We could supercharge our applications, leading to advancements previously thought to be in the realm of sci-fi.

If we enrich GPT with the business context, augment it with domain-specific knowledge, and employ external agents, we could solve complex tasks like analyzing proprietary marketing data, building a responsive customer service assistant, and even tailoring an education platform to a user’s unique learning style. The possibilities are virtually limitless.

Harnessing the Power of Human-AI Collaboration

By leveraging our human cognition and ChatGPT’s reasoning abilities, we stand at the forefront of an exciting era of AI development. The future of AI is about more than lines of code or state-of-the-art algorithms; it’s about the synergistic combination of human intelligence and AI capabilities. Let’s use our knowledge to fuel innovation and shape the future of AI-powered applications!

Real-world GPT applications

Let’s take this collaboration concept for a spin and see how it could play out in the real world. I’ve imagined some scenarios where human insight and GPT’s power combine to do amazing things in business applications. Buckle up.

Customer Service Bot: Here’s a thought — your business builds a customer service bot using GPT. It deals with all the standard queries, complaints, and requests using GPT’s strength in deductive reasoning — that logical stuff that helps with straightforward questions. It’s even got inductive reasoning skills, which are great for spotting patterns or trends in customer behavior. But if a customer’s issue gets tricky or sensitive, it steps back and tags in a human agent. That’s your cue to bring empathy and judgment to resolve the issue.

Market Analysis Sidekick: Now, let’s talk market trends. You could use GPT to create a tool that does the data processing heavy lifting and identifies patterns using that handy inductive reasoning. But who will make the final strategic decisions based on these trends? That’s you, with your experiential knowledge and intuitive reasoning, understanding the broader context and potential impacts.

Product Development Collaborator: During a new product’s brainstorming and initial design phases, GPT’s deductive reasoning can generate loads of ideas based on existing data. It’s like a creative think tank! But the final decision is all yours. That’s when your experiential and tacit knowledge about past successes and target audience preferences come into play.

Legal Document Decoder: If you’re a lawyer, you spend considerable time reviewing and interpreting legal documents. GPT can help with that. Its deductive and inductive reasoning skills and its understanding of procedural knowledge make it good at highlighting key clauses and potential issues or spotting similarities with past cases. But it can’t make the final interpretation, especially when ethical reasoning or possible legal consequences are involved. That’s when your expert judgment, based on your experiential and tacit knowledge, steps in.

HR and Recruiting Assistant: Imagine an HR world where GPT helps screen resumes and cover letters. It uses inductive reasoning to identify potentially suitable candidates based on specific parameters. The AI can even answer common queries from applicants using its factual and procedural knowledge. But when it’s time to pick the best fit for the company culture or evaluate softer skills, it’s time for a human touch. Your emotional, intuitive, and ethical reasoning skills and experiential and personal knowledge of the company’s needs and culture take center stage in final hiring decisions.

Conclusion

Wow! Can you imagine the endless possibilities with this AI and human dream team? We’re just peeking through the door to a world where our uniquely human experiences, intuition, and problem-solving skills merge with GPT’s impressive reasoning powers and knowledge. It’s like a magic key that can unlock any door! But hey! Let’s remember the future of AI isn’t just about all these cool gadgets and codes. It’s about us humans with our knack for creativity and dreaming big. So, let’s get our thinking caps on, roll up our sleeves and dive right into this thrilling new chapter of AI development!