Empowering Anyone to Learn Marketable Skills with Trailhead

Reskilling has never been more important. As we move to a new normal, Trailhead is reducing the barriers to learning and empowering anyone to learn the marketable skills needed to transform their career.

Sarah Joyce Franklin
The Trailblazer
5 min readMay 12, 2020

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A video call showing a variety of Trailhead characters on a screen. Forest scene behind. Heading reads Skill up on Trailhead.

Over the last few months, we’ve all been challenged. Life as we know it transformed overnight. Businesses were forced to move to remote workspaces or close their doors, employees shifted to virtual offices or lost their jobs, and communities around the world sheltered-in-place.

Throughout it all, the resilience and innovation of the Trailblazer Community have inspired me. One shared thread that continues to unite our community is a passion for learning with Trailhead. Undoubtedly, empowering anyone to reskill has never been more important.

Reskill for the new normal

While we continue to navigate our changing world, businesses are starting to plan their next major move: reopening.

We’re so proud that Trailhead is a part of Salesforce’s Work.com initiative, a new suite of apps, expertise, and services that enables companies to manage this crisis today, reopen safely, and thrive tomorrow.

Additionally, we’ve released new Trailhead content to help you succeed from home, including modules on self-motivation, personal productivity, and best practices for working from home.

As businesses start moving toward the ‘get back to work’ phase, Trailhead is empowering companies to skill up their employees on the digital skills that are imperative for every business to navigate this new economy.

With over 800 modules of in-demand content, Trailhead provides anyone with the tools needed to help their company on their digital transformation.

From building service bots, to building flows, to building communities, Trailhead’s library of content makes skilling up accessible for everyone. Plus, with the Trailhead Playground, we’re providing anyone access to a Salesforce Developer Environment so they can get hands-on for free.

Employees must learn these new technologies and adapt to new ways of working. Our mission with Trailhead, from day one, has always been to empower anyone to skill up — and in today’s new normal, this mission has taken on an even greater purpose.

Transform your career

Trailblazers, like Aaron McGriff, have experienced the power of this mission first hand. After finding himself unemployed for the first time in 16 years, Aaron started learning on Trailhead and has completely transformed his career.

Today, Aaron is a consultant at Slalom, and the skills he has learned with Trailhead have provided him with the tools and resilience to maintain a great career during a time of crisis.

“Reskilling with Trailhead is the reason that, even during these unprecedented times, I’m still employed at a job I love and still have an income. The world is changing and the workforce must change with it.”

The ability to learn online, either from your desktop or mobile device with Trailhead GO, without the barriers of cost or location is invaluable right now.

A mobile phone with the Trailhead LIVE homepage screenshot.

And with Trailhead LIVE, we’ve reinvented the classroom experience, bringing expert-led learning right into your living room.

Through live-streamed and on-demand videos, you can learn from and interact with Salesforce experts on your desktop or right from Trailhead GO.

With a 307% influx in Trailhead LIVE viewership month over month, more than ever, Trailblazers are looking to learn new skills and connect virtually.

Whether you’re looking to skill up at your current company or completely transform your career, your journey to learn tech and Salesforce skills starts here.

Over the last 2 months, we’ve seen a surge of Trailblazers using Trailhead to learn new skills and connect with the community. With a 30% increase in signups on Trailhead, more than ever, Trailblazers are sharing their passion for learning and the value they’ve found in Trailhead with their communities.

Your path to the jobs of the future

In today’s climate, partners and customers in Salesforce’s ecosystem need proven and skilled talent to help them with their digital transformation and to ensure their workplace is safe. These in-demand careers span interest and technical level but can all be done successfully from home.

Trailhead empowers anyone to land these jobs of the future, including:

  • Salesforce Administrator: #AwesomeAdmins are the game-changers at their companies. They automate complex business processes, create reports and dashboards, and train users on Salesforce. As companies develop and implement their ‘get back to work’ strategy, Salesforce Admins are instrumental to that success.
  • Salesforce Developer: There’s never been a better time to be a Salesforce Developer. This new generation of developers create connected experiences, build apps fast, and make apps smart — all while building on the innovative Salesforce Platform.
  • Cybersecurity Practitioner: Cybersecurity is currently the fastest-growing job market, and the demand for security practitioners to safeguard the digital economy has never been higher. From Security Awareness Specialist to Network Security Engineer, there’s something for all levels and all interests in this growing field.

Visit our careers page for a detailed overview of all the careers in the Salesforce ecosystem.

Connect to your next opportunity

Navigating a career change can be an intimidating endeavor. As you learn marketable skills and earn resume-worthy credentials, it’s important to have support and guidance throughout your journey.

Trailhead character Astro in a waistcoat with briefcase on a path in a country setting. Heading reads Trailblazer Connect.

With Trailblazer Connect, we’re connecting Trailblazers with their next opportunity in the Salesforce ecosystem. Through Trailhead learning, expert-led webinars and career resources, Trailblazer Mentorship, and classroom resources, Trailblazer Connect brings job seekers and employers together.

Your journey starts today

I often say that the best part of my job is hearing from all of you about how Trailhead has impacted your lives (share yours with #MyTrailblazerStory).

Another Trailblazer who has completely wowed me recently is Brian Owens. After deciding to make a career change in January, Brian dove into Trailhead, earned his first Salesforce Certification, and connected with the Trailblazer Community. As the world changed around him, Brian used his new skills to land a job as a Salesforce Admin.

I can’t wait to hear from all of you on what your next step will be.

Want to learn more? Discover how to Work from Anywhere as a Sales Operations Manager, Lead as a Service Manager From Anywhere, or Succeed as a Marketer From Anywhere with Trailhead.

Read more on The Trailblazer blog at medium.com/trailhead

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Sarah Joyce Franklin
The Trailblazer

technologist, marketer & mom with big dreams and bold visions. passionate about learning & equality. love nature, adventure, culture, and fitness.