Protecting the Value and Security of Your Salesforce Credentials

Whether you’re new to the Salesforce ecosystem or have earned a superbadge, Super Set, or Salesforce Certification (or many), maintaining the value and security of your hard-earned credentials is important.

Chris Duarte
Sep 15 · 5 min read
Salesforce Certified Professional logo on a cloudy sky background with mountain tops visible at the bottom of the picture.
Salesforce Certified Professional logo on a cloudy sky background with mountain tops visible at the bottom of the picture.

With nearly 50 credentials and counting — including 30 certifications and 19 superbadges — ensuring their integrity is important.

Our Mission: Keeping your credentials secure

Here, we’ll walk you through how Team Trailhead is dedicated to protecting the value of the Salesforce credentials you proudly display on your Trailblazer.me profile.

As a team, our goal is to protect the value of your credentials. At the center of this goal are three important steps we take to keep your credentials secure — protection, detection, and remediation.

Protection — Preventative credential security steps

Whether we’re updating certification exams regularly or monitoring changes in exam-taking behavior, we’re constantly evaluating our security measures. We keep your credentials safe by:

  • Updating exams regularly: We update all certification exams throughout the year to keep them current and aligned with Salesforce release cycles. We also make updates throughout the year based on your feedback.
  • Randomizing exam questions and answers: We design our exams to be unique experiences for each test-taker by employing randomization across the questions, answers, and the order in which they’re asked.
  • Monitoring for alarming exam statistics: We closely monitor average exam scores, pass/fail trends, and other key indicators of compromised exams. This helps us detect possible exam content exposure and make informed decisions on updating exams outside of release cycles.
  • Regulating exam retakes: Sometimes, it takes a few attempts to pass a certification exam, and that’s okay. As a security measure, we’ve updated our exam retake policy by limiting the number of times you can take the same exam within a release cycle. This ensures you’re able to apply the knowledge you need to be successful in your role, as opposed to memorizing questions and answers on a retake. Learn more about our exam retake policy here.

Detection — Monitoring for security risks

Credential Security violations are a common challenge, so it’s important to quickly detect them.

Our team is always on the lookout for behavior that compromises certification exam content or superbadge solutions, ensuring every Trailblazer has an equal opportunity to prepare for earning a certification or superbadge.

  • Credential Protection cases: If you see a Credential Security violation, submit a case for our team to investigate.
  • Daily internet searches: We conduct daily internet scans for individuals and companies who share, sell, or request Salesforce Certification exam content or superbadge solutions.
  • Exam proctoring: Trailblazers are closely monitored by an in-person or online proctor to identify any cheating behaviors while taking a certification exam.
How to book an exam. Select date and time. Read the Test Taking Policy and check the box to acknowledge you understand.
How to book an exam. Select date and time. Read the Test Taking Policy and check the box to acknowledge you understand.

Remediation — Actions to address security violations

Depending on the situation, there are various actions we take against those who violate security measures.

  • Deleting compromising posts: We follow up on posts shared in the Trailblazer or Partner Community that compromise the security of a certification exam or superbadge, and send a warning notice to the author. We also delete posts that are in violation of credential security policies.
  • Sending takedown notices: If compromising content is shared on a platform where we cannot remove it, we’ll send takedown notices to the hosting site and author, explaining how the content violates credential security as well as the consequences for not removing it immediately.
  • Replacing compromised exam content: We update certification exam questions and superbadge content.
  • Establishing permanent actions for serious offenders: Depending on the severity of the violation, actions can include credentials being revoked or being banned from the program entirely.

Credentials program do’s and don’ts

As a participant of the Salesforce credentials program, you’re required to accept the terms of the Salesforce Certification Program Agreement.

In addition to the Program Agreement terms, here are a few credential security reminders.

We encourage you to:

  • Use official Trailhead resources to prep for certification exams or superbadges, including trailmixes, trails, exam guides, Knowledge Articles, practice exams, and Trailhead LIVE.
  • Practice scenarios in your Developer Org and Trailhead Playground.
  • Find a mentor or join/form a study group in the Trailblazer Community.
  • After taking a certification exam, use your unique section level feedback to understand your strengths and areas of improvement.

Please refrain from:

  • Sharing, using, or requesting exam dumps, which can contain inaccurate information. Having access to potential exam material prior to taking an exam devalues the certification and program.
  • Sharing superbadge solutions or questions from a certification exam you took.
  • Giving or receiving help or using other devices during your exam — be sure to review the guidelines for online proctored and in-person exams.

We take all reported security violations seriously and review each of them on a case-by-case basis.

Depending on the situation, there can be long-term consequences for violating the Program Agreement including suspension from taking exams through online proctoring, suspension from taking any certification exams, certifications being revoked, or being removed from the Salesforce Credentials program and the Trailblazer Community.

Join forces with us to extend the reach of credential security

While we do our best to prevent, detect, and remediate active security threats, we know it’s not possible without your help.

If you see something that seems suspicious — whether it’s a post requesting exam dumps in the Trailblazer Community or a video including superbadge solutions — you can take action.

  • Submit a Credential Protection case: You can submit a case here, and we will investigate it and take action immediately if a security violation is confirmed.
Image for post
Image for post
  • Flag violations in social/community groups:

Click the “flag as spam” button to report the suspicious post, or flag it to the group moderator.

We appreciate your help

We hope this gives you a better understanding of credential security rules and our mission to prevent, detect, and remediate security violations.

Thank you for helping to protect the value of your Salesforce Credentials.

The Trailblazer

Blaze your trail to a top job by skilling up with…

Chris Duarte

Written by

VP, Trailhead Content at @salesforce, thoughts here are my own.

The Trailblazer

Blaze your trail to a top job by skilling up with Trailhead. Discover how Trailhead brings the Trailblazer spirit to everything we do by putting YOU at the center of learning.

Chris Duarte

Written by

VP, Trailhead Content at @salesforce, thoughts here are my own.

The Trailblazer

Blaze your trail to a top job by skilling up with Trailhead. Discover how Trailhead brings the Trailblazer spirit to everything we do by putting YOU at the center of learning.

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