Traveltech Spotlight: Sonder
Guest Blog: Sonder, a Traveltech Pioneer
Many thanks to Traveltech for Scotland community members, Sonder, for this guest blog on how the company is maximising technology to enhance the guest experience, across the globe.
Aparthotel operator Sonder operates the Royal Garden Apartments in Edinburgh and is progressing a managed service accommodation scheme at Finnieston in Glasgow. Headquartered in San Francisco, we operate globally in 39 cities, including across North America and in Edinburgh, London, Dublin, Rome and Dubai.
As a tech-driven hospitality company, we are leading the sector into the future through using world class technology. Indeed, we were named the most innovative travel company of 2019 by Fast Company and have hosted nearly a million guests in 5,000+ spaces globally.
Each Sonder is thoughtfully designed as an entire living space with 24/7 support and has access to high-speed wi-fi.
We have pioneered a digitally empowered frictionless guest experience. Features such as a digital concierge and check-in/check-out by phone, as well as keyless entry, mean no crowded lobbies or lines at the front-desks. Now more than ever before, travellers value a digital-first contactless service, the essential hallmarks of a safe stay.
Self check-in: Check-in details are sent to guests via the Sonder app and email, and the majority of Sonders have self check-in for a contact-free experience.
Contactless service: Sonder has always offered 24/7 guest support via app, phone, and text message, but is rolling out features in the Sonder guest app which allows it to resolve more requests with contact-free service and put more information at the fingertips of the guest.
Comprehensive cleaning: Common spaces and high-touch surfaces are disinfected more frequently, and each cleaning is tracked through the housekeeping app.
Traveltech is having a major impact on the experiences of tourists and their hosts. As a pioneer in the sector, we are playing our part in promoting the use of innovative technology, recognising that this is key to delivering a sustainable recovery from the devastating impacts of COVID-19.
