Jesper joined TRINE earlier this year as Customer Success Manager.
He’s a former finalist of Swedish Masterchef, forever in love with Örgryte IS and has a thing for processes. Now he shares his thoughts on joining TRINE and why expectations matter.
Making a difference can at times feel like a tired concept. We’ve all heard it before. At least if you can’t explain the difference you want to make and how you are gonna get there. I went to TRINE because I wanted to join a company that was driven by values and a bigger idea. After some years in the labour market, I’ve realised that what’s important for me is to have a bigger purpose in how I spend 8–10 hours a day. For me the possibility to work with something that contributes to equality on a global level was compelling and made joining TRINE feel like an obvious choice. It’s hard to get away from the fact that your role in the giant machinery is very small, sometimes insignificant, but it felt completely unthinkable to actively not join in.
Get off the bench and join the game!
I think that’s the key to find solutions for the global challenges we’re facing -no matter if it’s climate change or economic inequality - to not stand on the side but become part of the change. This is something I also see among our investors. There’s a wide range of reasons for investing but what they all share is the realisation of a bigger challenge that needs to be solved — and they don’t want stand by the side when this change is happening. Giving people the possibility to not stand by the side but invite them to become a part of the change is what I appreciate the most with what I get to do as Customer Success Manager at TRINE.
Expectations - We all have them
Very many things in life revolves around expectations. That’s something I constantly think about in my role and it must be reflected in everything that has to do with giving a customer experience. Creating expectations, meeting and over delivering on them. Expectations plays a significant part in how a result is being received and in the next step, how new expectations are being created or adapted. If you don’t expect too much you tend to feel satisfied with very little while if you have great expectations the same result might feel completely unacceptable.
“Why is this making that big of a difference?”
This is not something revolutionising or new for someone that works with customers, users or people in general. There’s another aspect from a different angle which I’d like to share. Something that wasn’t obvious to me when I started working at TRINE a couple of months ago. Ever since I started here and explained what we do I’ve gotten questions that problematises the entire value chain - in different ways questioning why what TRINE and our solar partners do creates that big of a difference. It’s questions I get every week, from different perspectives but with the same starting point: Why is this making that big of a difference? Is it because they get lights so they can do homework? Charge their phones? Listen to radio? There’s a lot of answers to that question and even more factors to consider when answering. Historical economical, geo-political, colonial, social and cultural to name a few. More or less complex to get to the core of what this is about.
Building a generation that expect more - and better
Already on my first week at TRINE I talked to a person who had been in Kenya and met an older woman, the grandmother in the house. She had thought about electricity in a way I hadn’t managed to do yet — starting with expectations. For her electricity was a luxury, something fantastic but also something she had lived most part of her life without. For her son, who had grown up with a poor and unreliable electricity grid that came and went, electricity was something that wasn’t a given but something to strive for. For his daughter, who would grow up in a home with solar energy, electricity was given, it was natural to have it. Electricity had been there as long as she could remember and it was there when she needed it. She expected it.
As in many cases, when you expect to have something it becomes painful to be without. By making reliable electricity a given for every household, not just a luxury commodity, we will also build a generation that expect electricity at all times and they won’t be satisfied with anything else. It’s of course not the answer to all questions around what solar energy does and why access to it matters but it is one important answer to an important question. We create an expectation around this key factor, for development and the comfortable life that electricity brings, to just be there. Rightfully so.
/ Jesper Lunnevi
Customer Success Manager
www.jointrine.com
PS. If you have feedback on how TRINE can improve - Drop me a line!
Email: jesper@jointrine.com
