Truly Ranked #1 for CSAT in Outbound Call Tracking by G2Crowd

In its debut in the G2Crowd competitive Grid (TM), Truly was named a High Performer, achieving the highest scores across every single category in Customer Satisfaction, including:

• Likely to Recommend
• Product Going in the Right Direction
• Meets Requirements
• Ease of Admin
• Ease of Doing Business
• Quality of Support
• Ease of Setup
• Ease of Use

As the only fully vertically integrated calling solution for sales professionals, Truly greatly improves the user experience by increasing call quality, reliability and activity data capture in enterprise CRMs like Salesforce, without changing rep workflow.

It does this by working across any devices a rep uses, including mobile, deskphone, conference rooms, web meetings and more, to become the system of record for the conversations that sales teams have with customers, including Account Executives (AEs), Customer Success Managers (CSMs) and Sales Development Reps (SDRs).

Armed with this data, revenue leaders can answer critical questions that drive the bottom line, with confidence that the data is complete. Here are some questions that Truly customers answer using the platform:

AEs:

• Opportunity Scoring: How much time have we spent speaking with each contact role within an account? Does this match expectations for the current opportunity stage? Are our prospects engaged? (talk vs. listen time, on-time meeting starts)
• Follow Ups: What % of our book of business are we touching and/or engaging?
• Churn Risk: Are reps proactively reaching out to support customers after deals close? Are new customers reaching out to AEs after deals close?
• Rep Capacity: How many hours a day is each rep tied up on the phone?

CSMs:

• Churn Risk: What % of our book of business are we touching and/or engaging? Are we continuing to speak with senior decision-makers in existing accounts.
• Customer ROI: Are our best customers getting the most attention? Are our automation/success efforts increasing bandwidth for CSMs?

SDRs:

• Marketing/Cadence Efficacy How long does it take for us to call our leads once a web to lead form is submitted? How frequently are we following up on our leads?

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