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Trusting News

Advice from the Trusting News project team: Follow along as we demystify trust in news and empower journalists to demonstrate credibility and actively earn trust.

  • About Trusting News
  • Research on Trust
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  • Let’s find out what conservatives really think about local news (not “the media”)

    Let’s find out what conservatives really think about local news (not “the media”)

    We are inviting local journalists to participate in an interview project designed to deepen our collective understanding.
    Go to the profile of Joy Mayer
    Joy Mayer
    Feb 25
    Trust-building tips for covering attacks on democracy

    Trust-building tips for covering attacks on democracy

    The assault on the U.S. Capitol on Jan. 6 was unfathomable. We want to say thank you to the journalists who quickly sprang into action to…
    Go to the profile of Mollie Muchna
    Mollie Muchna
    Jan 7
    Three fundamental ways to invest in trust

    Three fundamental ways to invest in trust

    Here are some principles that form the foundation of our work at Trusting News — some basics we return to routinely, to ground ourselves…
    Go to the profile of Joy Mayer
    Joy Mayer
    Jan 5
    Journalists, let’s talk about the 90 percent of Republicans who don’t trust us

    Journalists, let’s talk about the 90 percent of Republicans who don’t trust us

    Only four in 10 Americans say they have a “great deal” or “fair amount” of trust in the news media. That’s according to Gallup, where…
    Go to the profile of Joy Mayer
    Joy Mayer
    Dec 15, 2020
    In the final days of election season, tell (and show) people why they can trust you

    In the final days of election season, tell (and show) people why they can trust you

    The Trusting News team has had a lot to say about the elections over the past few months. We’ve challenged newsrooms to get back to basics…
    Go to the profile of Mollie Muchna
    Mollie Muchna
    Oct 22, 2020
    Here’s what Pew says people think of journalism — and what you can do about it

    Here’s what Pew says people think of journalism — and what you can do about it

    The negative perceptions of journalism reflected in a new Pew Research Center report out this week can be frustrating to read about. Many…
    Go to the profile of Joy Mayer
    Joy Mayer
    Sep 1, 2020
    ‘More complete and relatable:’ What research finds about how a TV newsroom can earn trust on air

    ‘More complete and relatable:’ What research finds about how a TV newsroom can earn trust on air

    At Trusting News, we’re often asked by newsrooms how we know our strategies work. And it’s an important question.
    Go to the profile of Lynn Walsh
    Lynn Walsh
    Jun 30, 2020
    Journalists, point to what makes your protest coverage credible

    Journalists, point to what makes your protest coverage credible

    Our country is in mourning. People are outraged. And we as journalists are doing our best to cover what is a complex and quickly evolving…
    Go to the profile of Mollie Muchna
    Mollie Muchna
    Jun 4, 2020
    Create an effective “About Us” page

    Create an effective “About Us” page

    What is your news outlet’s mission? What communities do you cover, and how long have you been in business? What do you value, and what are…
    Go to the profile of Lynn Walsh
    Lynn Walsh
    May 22, 2020
    Telling our story can have an impact on our bottom line

    Telling our story can have an impact on our bottom line

    The work of journalists is telling other people’s stories. It’s what we do every day. Why then does it seem like we are so uncomfortable…
    Go to the profile of Peter Huoppi
    Peter Huoppi
    May 4, 2020
    Be nimble, relevant with subscription messaging

    Be nimble, relevant with subscription messaging

    Topical subscription messaging helps explain your value proposition, and drive reader support in the most trying times.
    Go to the profile of Jennifer Hefty
    Jennifer Hefty
    Apr 23, 2020
    If you let your readers in on your process, they might just surprise you

    If you let your readers in on your process, they might just surprise you

    Most of us have heard the chorus.
    Go to the profile of Jennifer Hefty
    Jennifer Hefty
    Apr 15, 2020
    Want credit for providing a public service? Explain your mission and priorities.

    Want credit for providing a public service? Explain your mission and priorities.

    This is part of a series about earning trust during unusual times. It covers journalistic purpose, credibility, funding and engagement.
    Go to the profile of Lynn Walsh
    Lynn Walsh
    Apr 7, 2020
    Want your audience to find you credible? Show users how you strive for accurate, ethical reporting.

    Want your audience to find you credible? Show users how you strive for accurate, ethical reporting.

    This is part of a series about earning trust during unusual times. It covers journalistic purpose, credibility, funding and engagement.
    Go to the profile of Lynn Walsh
    Lynn Walsh
    Apr 7, 2020
    Need financial support? Talk to your community about the cost of your journalism.

    Need financial support? Talk to your community about the cost of your journalism.

    This is part of a series about earning trust during unusual times. It covers journalistic purpose, credibility, funding and engagement.
    Go to the profile of Joy Mayer
    Joy Mayer
    Apr 7, 2020
    Journalists, this is your moment. Please show you’re trustworthy.

    Journalists, this is your moment. Please show you’re trustworthy.

    Is it possible to overstate how much Americans need journalism right now?
    Go to the profile of Joy Mayer
    Joy Mayer
    Apr 7, 2020
    Want a relationship based on trust? Invest in interactions.

    Want a relationship based on trust? Invest in interactions.

    This is part of a series about earning trust during unusual times. It covers journalistic purpose, credibility, funding and engagement.
    Go to the profile of Joy Mayer
    Joy Mayer
    Apr 7, 2020
    How to demonstrate trustworthiness with your coronavirus coverage

    How to demonstrate trustworthiness with your coronavirus coverage

    We’ve been tracking some common themes when it comes to complaints, frustrations and misunderstandings from our audiences.
    Go to the profile of Mollie Muchna
    Mollie Muchna
    Mar 17, 2020
    If you’re doing solutions journalism, don’t forget to tell your audience

    If you’re doing solutions journalism, don’t forget to tell your audience

    If your news organization is providing something you know your audience wants, you should make sure they know that. Seems simple enough…
    Go to the profile of Joy Mayer
    Joy Mayer
    Mar 9, 2020
    Here’s what a newsroom survey reveals about the public’s confusion, frustration and trust

    Here’s what a newsroom survey reveals about the public’s confusion, frustration and trust

    There’s a lot of public confusion around how we as journalists do our job. But the good news is there are people who are curious and…
    Go to the profile of Mollie Muchna
    Mollie Muchna
    Mar 3, 2020
    People don’t understand how journalism works.

    People don’t understand how journalism works.

    Journalists naturally assume our readers have an innate understanding of the news process. How we gather facts, why we gather the facts we…
    Go to the profile of Bristow Marchant
    Bristow Marchant
    Feb 13, 2020
    If you make a major policy change but don’t share the details, will anyone notice?

    If you make a major policy change but don’t share the details, will anyone notice?

    Last summer as part of our station’s efforts to examine our policies  — especially when it comes to how we cover minority communities —…
    Go to the profile of Mike Canan
    Mike Canan
    Feb 6, 2020
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