Uniphore Software SystemsHow Speech Recognition Technologies Can Help Your Brand to be Digitally OmnipresentTechnology in contact centers evolves based on two primary factors: what enables a more seamless customer experience and what decreases the…Nov 2, 2017Nov 2, 2017
Uniphore Software SystemsWhy Tackling Online Fraud is Important for Contact Centre Operations TodayFor all its positive attributes as a game changer in the digital world, technology also has a dark underbelly to it. Growing advancements…Oct 12, 2017Oct 12, 2017
Uniphore Software Systems6 ways auMina and amVoice can help your organization combat online fraudTo brace against online fraud involving call center operations, enterprises are ensuring their call center defense is more secure. Evolving…Sep 26, 2017Sep 26, 2017
Uniphore Software SystemsWhat’s buzzing in the Online Fraud Prevention IndustryOnline frauds not only impact enterprises and governments but also increase the risk quotient for the common man. Preventing such cyber…Sep 13, 2017Sep 13, 2017
Uniphore Software SystemsLatest Trends and News: Credit Collections IndustryDebt collection is today as much an important driver for increasing revenues as actual sales. Enterprises are adopting new trends and…Aug 29, 2017Aug 29, 2017
Uniphore Software SystemsSpeech Analytics to Identify and Prevent Misselling of Financial Products — auMina to the RescueOver the last few weeks, banks have been facing the heat from Reserve Bank of India (RBI) and other regulatory agencies. Banks and…Aug 18, 2017Aug 18, 2017
Uniphore Software SystemsWhy Scaling is a Challenge in Speech Recognition without AI and MLSpeech Recognition is today one of the most widely used technologies in multiple offerings. From conversational chatbots and Speech…Aug 8, 2017Aug 8, 2017
Uniphore Software SystemsDecoding Contact Center Interactions: A Gold Mine in Business IntelligenceCustomer relations can either make or break an enterprise’s profitability. Since customers are increasingly opting for the digital route to…Jul 25, 2017Jul 25, 2017
Uniphore Software SystemsHow auMina — Speech Analytics tool is Perfectly Placed to Increase Your Sales VelocityBreaking the glass ceiling of mere grievance resolution, contact center interactions between customers and agents have emerged to become a…Jul 21, 2017Jul 21, 2017