Guy Nirpaz – Medium

Guy Nirpaz

Guy Nirpaz
in
Farm Don’t Hunt

customer success — mainstream now

Customer success is mainstream now. The largest companies in the world are taking on ambitious initiatives to center their operations…

Jun 9, 2018

Jun 9, 2018

Guy Nirpaz
in
Farm Don’t Hunt

What is Customer Health Score?

Customer Health Score summarizes multiple dimensions of customer data measures and classifies them into a single representation of either…

Oct 15, 2017

What is Customer Health Score?

Oct 15, 2017

Guy Nirpaz
in
Slack Platform Blog

Implementing the customer success bot Zoe in Slack

What we learned about simplicity, iterative development, and community

Apr 21, 2017

Implementing the customer success bot Zoe in Slack

Apr 21, 2017

Guy Nirpaz

The implications of the changing workforce demographics

I’m never tired of seeing this pitch by my old buddy Dan Finnigan, Jobvite CEO and a true thought leader in the space of HR and recruiting.

Apr 18, 2017

Apr 18, 2017

Guy Nirpaz
in
Farm Don’t Hunt

Customer Obsession — Company Guide

True customer obsession is a key principle that keeps companies relevant, competitive, and growing. Without it, companies stagnate, become…

Apr 14, 2017

Customer Obsession — Company Guide

Apr 14, 2017

Guy Nirpaz
in
Farm Don’t Hunt

Why We Chose Slack as Zoe’s First Integration

We’re thrilled to introduce Zoe, an intelligent, conversational chatbot available now in Slack, the collaborative work environment, and via…

Mar 16, 2017

Why We Chose Slack as Zoe’s First Integration

Mar 16, 2017

Guy Nirpaz
in
Farm Don’t Hunt

See you at #CSSummit17 in few weeks

I’m excited about customer success summit coming up in just few weeks on Feb 27–28 in San Francisco. First time attendees tend to under…

Jan 28, 2017

See you at #CSSummit17 in few weeks

Jan 28, 2017

Guy Nirpaz
in
Farm Don’t Hunt

Who’s in customer success?

The focus in growth and attention of customer success within an organization is definitely a very positive trend. Many companies, including…

Jan 25, 2017

Who’s in customer success?

Jan 25, 2017

Guy Nirpaz

Quick advice for sales/marketing emails

This is not my usual topic, but it does connect to customer centric thinking, looking at the customer from the “outside in”.

Jan 3, 2017

Quick advice for sales/marketing emails

Jan 3, 2017

Guy Nirpaz
in
Farm Don’t Hunt

Announcing #CSSummit17, Feb 27–28

I’m happy to announce the 5th annual Customer Success Summit 2017 coming February 27–28 in San Francisco at the Marriott Marquis.

Dec 7, 2016

Dec 7, 2016

Guy Nirpaz

Guy Nirpaz

Co-Founder & CEO of Totango. Promoting “Open Approach to Customer Success” — customer centric approach to business growth.

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