Jeff ToisterShould Survey Rating Scales Be Even or Odd?There’s a long-running debate about customer service survey rating scales.Jan 2, 2018Jan 2, 2018
Jeff ToisterWhy Sexual Harassment is a Customer Service IssueBryce (not his real name) dreaded coming to work.Dec 28, 2017Dec 28, 2017
Jeff Toister3 Types of Customer Service FatigueMany customer service employees view the holidays with dread.Dec 19, 2017Dec 19, 2017
Jeff ToisterThe Top Emotion for Customer SupportA survey of 1,345 consumers conducted by the Temkin Group discovered that relief was the most common emotion experienced after a technical…Nov 30, 2017Nov 30, 2017
Jeff ToisterHow to Improve Customer Service Training by 900%Imagine your employees need customer service training.Jul 14, 2016Jul 14, 2016
Jeff Toister9 Ways to Promote Your Customer Service Vision to the TeamThere’s a common criticism about customer service visions.Jun 9, 2016Jun 9, 2016
Jeff ToisterWhat To Do When Customers Don’t Follow Your RulesThe airport shuttle bus driver was exasperated.May 19, 2016May 19, 2016
Jeff ToisterThe Undeniable Power of Using Experts to Get Better ServiceCoppa seemed all wrong.Apr 21, 2016Apr 21, 2016