Paul SweeneyJanuary 2018 – Reading Report :In January I reached out to my twitter people and asked for some book suggestions that would make me smarter, open my mind, help me…Feb 4, 2018Feb 4, 2018
Paul SweeneyThe Conversational Gap Model – A Personal Journey to Conversational Commerce.Many years ago a Chilean gentleman named Fernando Flores developed an interaction model that modelled workflows as conversations. At it’s…Nov 21, 20161Nov 21, 20161
Paul SweeneyEven in B2C — Messaging Will Be SocialAs people find “better ways of getting things done” they move from the old way to the new way. Why spend 10 minutes on the phone talking to…Nov 8, 2016Nov 8, 2016
Paul SweeneyConversational Interfaces as an Emergent PropertyLast week I had the pleasure of giving a guest lecture at the University of Limerick on the subject of Internationalising Digital Services…Oct 19, 2016Oct 19, 2016
Paul SweeneyJust Connect – Hello Webio.As will now be apparent to anybody who cares to listen something important but predictable is happening in the world of computing and…Sep 26, 20161Sep 26, 20161
Paul SweeneyCustomer Service 2015 -2016 Part 2 — API and Why?In the last post, I looked at Automation, and why it really is the one to get right when you have scale interactions. But underneath…Feb 2, 2016Feb 2, 2016
Paul SweeneyCustomer Service Thoughts 2015–2016 Part 1: Automations, AI, and a Note on IoT.The year in which nothing very much seemed to happen in customer service. No big “twitter moment”, “youtube of cats”, or “the future is…Jan 5, 2016Jan 5, 2016
Paul SweeneyFalling For A ProblemThe best innovators and entrepreneurs are passionate about a particular problem. It can be a big issue such as the debt cycles of the poor…Dec 7, 2015Dec 7, 2015
Paul SweeneyThe Themes They Are A Changing…Thanks for stopping by. I want to use this as a place where I can write about the things that preoccupy me, the questions that nag away at…Oct 28, 2015Oct 28, 2015