Mark HurstWe need to have a difficult conversation about Google.It’s been an busy week for tech journalists covering Google, considering the anti-trust investigation of Google’s monopoly and a maelstrom…Jun 6, 2019Jun 6, 2019
Mark HurstWhy I’m optimistic for 2019: customers are backThe obit section this week noted that two people I’ve long admired — John Bogle, founder of Vanguard, and poet Mary Oliver — passed away…Jan 18, 2019Jan 18, 2019
Mark HurstWhy Amazon’s HQ2 is a much bigger deal than you thoughtThe announcement of Amazon’s HQ2 plans for New York City has brought about important questions about the origins of this deal. How could…Nov 20, 2018Nov 20, 2018
Mark HurstFacebook isn’t cigarettes, it’s asbestosA number of people recently have suggested that Facebook — by profiting from the social harm it causes, yet denying its culpability — is…Oct 12, 2018Oct 12, 2018
Mark HurstThe many deceptions of Mark ZuckerbergWell, this happened last week.Apr 18, 2018Apr 18, 2018
Mark HurstWhy “fail fast” innovation won’t work on the border wallHave you heard any of these lately? “Fail fast.” “Always make new mistakes.” “Ready, fire, aim.” There’s a certain brand of innovation that…Mar 8, 2017Mar 8, 2017
Mark Hurstintheuxblog.comI’ve pioneered UX for 20 years. Here’s what I’ve learned, and what comes nextTwenty years ago, I drove to a county clerk’s office just outside New York City and registered a new company called Creative Good. I was…Jan 9, 20171Jan 9, 20171
Mark HurstTrump’s lesson for product teams: LISTENOn the morning of the election I ran into a friend on the subway here in New York. We showed each other our “I voted” buttons. “I still…Nov 9, 2016Nov 9, 2016
Mark HurstBudgeting for customer experience vs. advertising$30 million. According to a news story I came across, that’s the amount one company is spending, just on an ad campaign, to attract online…Feb 5, 20161Feb 5, 20161