Astute SolutionsShow Me the Money! The Financial Impact of the Customer ExperienceAccording to Forrester, 57% of executive teams want to position their companies as customer experience (CX) leaders in their industry. And…Sep 16, 2016Sep 16, 2016
Astute SolutionsCustomer Engagement Marketing: 3 Principles to Live ByPop quiz!Aug 17, 2016Aug 17, 2016
Astute SolutionsDigital Self-Service 3.0: Personalization Is About to Get a Whole Lot EasierWhat does a personalized customer service interaction look like? Does your picture include a live agent? Until the not-too-distant past, it…Aug 12, 2016Aug 12, 2016
Astute SolutionsTaking the Plunge on Personalization: 6 Steps for SuccessCustomers are constantly sharing information with brands. In return, they expect brands to deliver a personalized experience, causing a…Jul 28, 2016Jul 28, 2016
Astute Solutions7 Ways to Improve the Customer Experience Through Web Self-ServiceForrester research shows that the majority of consumers prefer to use a company’s website to get answers to their questions rather than…Jul 7, 2016Jul 7, 2016
Astute Solutions5 Trends in Consumer Demand for Digital Self-ServiceIn the past, brands have felt internal pressure to implement online self-service in order to reduce costs. However, customer expectations…Jun 30, 2016Jun 30, 2016
Astute SolutionsDifferentiating on Service: Why It Matters and How to Master ItDid you know that 80% of consumers would pay more for a better service experience?Jun 23, 2016Jun 23, 2016
Astute SolutionsThe Bot Revolution: 5 New Laws of Customer CommunicationConsumers are demanding to talk to brands as casually as they talk to their friends, and they expect an immediate response 24/7. Providing…Jun 22, 2016Jun 22, 2016