Johanna SinkkonenHow to build a customer-centric culture in 7 steps?Customer centricity and customer understanding are critically important for any company’s competitiveness. If a company doesn’t understand…Apr 7, 2022Apr 7, 2022
Johanna Sinkkonen5+ benefits of having a corporate background when founding a startupI used to be a corporate girl. Startup entrepreneurs stereotypically believe that corporations are slow and bureaucratic.Apr 4, 20221Apr 4, 20221
Johanna SinkkonenThere is no great leadership without trustI used to have a colleague who — to begin with — wouldn’t trust anybody in his team. Instead, he expected every new team member to earn…Mar 3, 2022Mar 3, 2022
Johanna SinkkonenActive listening: 11 steps to takeHow to stop being a bulldozer and start communicating more effectively?Feb 3, 2022Feb 3, 2022
Johanna SinkkonenLeadership lessons: When to announce bad news?I used to work in a corporation that had the habit of announcing major layoffs during the first week of July. Unfortunately, that happened…Jan 27, 2022Jan 27, 2022
Johanna SinkkonenHow to have difficult conversations at work? 8 crucial rulesDifficult conversations are an inevitable part of work as a manager. You might need to address a team member’s bad performance, tell a…Jan 25, 2022Jan 25, 2022
Johanna SinkkonenCustomer experience, whose business is it?Who in an organization should own the customer experience? Some people say it is the CEO, some people claim it should be the CMO. Some IT…Jun 6, 2017Jun 6, 2017
Johanna SinkkonenWhat customer experience metric to choose? 4 reasons to select NPSIf our customer is not measuring customer experience yet in any systematic way, we practically always recommend them to start with NPS*…May 31, 2017May 31, 2017
Johanna SinkkonenCustomer surveys are deadCustomer surveys used to be the name of the game in understanding the level of customer satisfaction and managing customer experience.May 12, 2017May 12, 2017
