Christopher MartinezinidiomaticOvercoming Product’s Objections to Customer FeedbackProduct managers are taught to say no. They are constantly inundated with requests from sales, executives, customers and the market…Mar 11, 2019Mar 11, 2019
Christopher MartinezinidiomaticOne Size Doesn’t Fit AllThe different types of issues your customers have demand different responses.Feb 20, 2019Feb 20, 2019
Christopher MartinezinidiomaticGetting started with tagging: a step-by-step guide to mapping the customer experienceTagging can be a powerful tool for any customer support team. When done correctly, tags serve as a common language to communicate the…Jan 10, 2017Jan 10, 2017
Christopher MartinezinidiomaticWhy we solve Pied Piper’s product/market fit problemI am the stereotypical startup founder HBO’s Silicon Valley was born to mock, but I love the show. I went to Stanford, live in Palo Alto…Dec 2, 2016Dec 2, 2016
Christopher MartinezinidiomaticIdiomatic Bootcamp #2: Uber & Lyft Cancellation Fees (infographic)My wife and I recently took a red-eye flight into Boston for our college reunion. We landed at 6am and were exhausted, so I decided to call…Sep 15, 2016Sep 15, 2016
Christopher MartinezinidiomaticIdiomatic Bootcamp #1: Why Uber’s new feature misses the mark (infographic)Idiomatic helps companies identify pain points and friction for their users by structuring their customer feedback (support emails…Sep 14, 2016Sep 14, 2016
Christopher MartinezinidiomaticHello, world!Welcome to the very first blog post by your friends here at Idiomatic. We’ve chosen a blog to announce ourselves instead of your…Sep 13, 2016Sep 13, 2016