Geordie Kaytes – Medium

Geordie Kaytes

Geordie Kaytes

Customer interviews & the listening mindset

How much do we miss when our customers are speaking to us, because we aren’t in the right mindset to hear it?

Mar 25, 2019

Customer interviews & the listening mindset

Mar 25, 2019

Geordie Kaytes

You don’t always know how to help someone, at first

Building long-term customer relationships can lead to big sales — but only if you spend your time listening and learning, not pitching

Mar 25, 2019

You don’t always know how to help someone, at first

Mar 25, 2019

Geordie Kaytes
in
Radical Product

Design Means Connecting Your Product to Your Users

Ever since Steve Jobs gave us the delightful phrase “Design is how it works”, design has played an increasingly big role in product…

Feb 27, 2018

Design Means Connecting Your Product to Your Users

Feb 27, 2018

Geordie Kaytes
in
Radical Product

How to use the Radical Product Toolkit (Part 1)

We’ve seen a large number of downloads of the Radical Product Toolkit since we posted the full version of it for free on our website. We’ve…

Jan 26, 2018

How to use the Radical Product Toolkit (Part 1)

Jan 26, 2018

Geordie Kaytes
in
the heroic

How to Choose the Right “Product Personalities” for Your Team

When we complain that “it’s hard to hire great product people”, we’re lumping a wide range of skills under the idea of a “product person”.

Dec 29, 2017

How to Choose the Right “Product Personalities” for Your Team

Dec 29, 2017

Geordie Kaytes

How to get Craft CMS 2.5 Running on a Laravel Homestead 3.0.x Vagrant Box

I recently stumbled across Vagrant while setting up Laravel Homestead. Doing PHP development on isolated virtual machines seemed like a…

Feb 24, 2016

Feb 24, 2016

Geordie Kaytes

The Dawn of the Project Designer

As part of our move to value-centered client services, our Project Management team needed a shake-up. And boy, did they get one.

Jan 30, 2015

The Dawn of the Project Designer

Jan 30, 2015

Geordie Kaytes

Time Tracking: What Do We Think We’re Measuring?

Nearly every well-organized consultancy tracks their employees’ hours, trying to derive a magical number called “capacity utilization”. But, what if our ability to deliver has only a faint relationship to hours worked? What if our carefully-calculated productivity numbers are, for lack of a better word, shit?

May 23, 2014

Time Tracking: What Do We Think We’re Measuring?

May 23, 2014

Geordie Kaytes

What Happens to Remote Working When Design Gets “Real”?

The increasing popularity and feasibility of remote work is a historical accident; since data can be everywhere at once, designers and developers can work from anywhere. However, when we finally move beyond designing “pictures under glass,” we’ll bump back up against the limits of the physical world. How do we make this transition?

Apr 28, 2014

What Happens to Remote Working When Design Gets “Real”?

Apr 28, 2014

Geordie Kaytes

Geordie Kaytes

I write & talk about selling smarter using lessons from the worlds of design and technology. Host @ designthesale.com

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