Andrei SorokerCustomer Support Via Twitter: Fear, Loathing, And the Right Way to Do ItThese days, companies are strongly encouraged (by market forces, mainly) to open up as many “front doors” for customers to walk through as…Oct 26, 2015Oct 26, 2015
Andrei SorokerWhat We Learned From Sponsoring an Open-Source Developer for a YearKato.im, our first product, runs on the BEAM virtual machine, also known as the Erlang runtime. We use a few dozen Erlang libraries for…Apr 28, 20151Apr 28, 20151
Andrei SorokerMy Encounter with Steve JobsThe year was probably 1998, I was a Junior at the San Francisco School of the Arts high school.Apr 6, 2015Apr 6, 2015
Andrei SorokerinThe AgencyClient Communication is Killing Your Agency (And How to Fix This)This story was originally published on the Sameroom Blog.Mar 31, 20153Mar 31, 20153
Andrei SorokerDoes Your Startup Use Google Apps? When People Send You Emails, They Bounce.There’s a pretty good chance other startups can’t send you emailsOct 14, 2013Oct 14, 2013
Andrei SorokerinI. M. H. O.The CompetitionHow we evaluate team collaboration servicesAug 30, 2013Aug 30, 2013