Jeff Whelpley – Medium

Jeff Whelpley

The Customer Service Software Industry is Fundamentally Broken

Despite some technical innovations, most customer service still stinks. Here’s why and what we can do about it…

Mar 8, 2019

The Customer Service Software Industry is Fundamentally Broken

Mar 8, 2019

Jeff Whelpley

Customer Service Software Economics

Customer service is broken because the economic incentives behind customer service software often adversely affects customers.

Mar 8, 2019

Customer Service Software Economics

Mar 8, 2019

Jeff Whelpley

Categories of Customer Service Software Built for Consumers

Consumer software is more capable of doing what’s right for the consumer than commercial software. Here are the 4 categories…

Mar 8, 2019

Categories of Customer Service Software Built for Consumers

Mar 8, 2019

Jeff Whelpley

Un-breaking Customer Service

Years of experimentation & exploration lead me to believe that the following 6 characteristics are essential to un-break customer service.

Mar 8, 2019

Un-breaking Customer Service

Mar 8, 2019

Jeff Whelpley
in
HackerNoon.com

“Write once, run everywhere” is an anti-pattern

Multi-platform development is often tricky business, but it can be great if done right.

Mar 14, 2018

“Write once, run everywhere” is an anti-pattern

Mar 14, 2018

Jeff Whelpley
in
HackerNoon.com

Isomorphic JavaScript is Dead… Long Live Isomorphic JavaScript!

This video was me just 2 years ago at ng-conf talking about how Isomorphic JavaScript was going to take the world by fire. At that time…

Dec 12, 2017

Dec 12, 2017

Jeff Whelpley
in
SwishMoney

Budget Burn Down

A super simple budgeting technique that can help you save a lot of money

Nov 1, 2017

Budget Burn Down

Nov 1, 2017

Jeff Whelpley

The Problem with Shared Code

This is the first of a 4-part series on the best practices for organizing code repositories.

Aug 15, 2017

The Problem with Shared Code

Aug 15, 2017

Jeff Whelpley
in
Angular Nation

Angular Nation

Angular Nation is the idea that all of us in the Angular community should be connected together by a common set of goals and ideals

Sep 19, 2016

Angular Nation

Sep 19, 2016

Jeff Whelpley

Angular Native

Instead of saying “NativeScript with Angular 2”, let’s simply go with “Angular Native”

Sep 18, 2016

Sep 18, 2016

Jeff Whelpley

Jeff Whelpley

Co-founder and CTO at GetHuman, Google Developer Expert (GDE), Boston AI Meetup Organizer, Boston Angular Meetup Organizer, Boston College alumni

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