Ashlee HarrisinciviquesoTo PDF, or not to PDF, that is the questionJakob Nielsen, Ph.D., a pioneer in the user experience and research field once wrote:May 7, 2018May 7, 2018
Ashlee HarrisinciviquesoInside the City’s resident feedback inbox: Why a service-oriented approach mattersWhen Austin residents want to send the City feedback, they can go to Austintexas.gov/contact-us on the current City website and submit…Apr 30, 2018Apr 30, 2018
Ashlee HarrisinciviquesoThe problem with having too many designers in the kitchen (or government website)At the City of Austin, we’re working on a new digital services project. While performing research with residents, we’re also talking and…Apr 23, 2018Apr 23, 2018
Ashlee HarrisinciviquesoIs It Your Content That’s Confusing Residents or Your Visual Design?When working to make a website easier for users, many people think if they make it pretty with more technical bells and whistles, they…Apr 12, 2018Apr 12, 2018
Ashlee HarrisinciviquesoGovernment Sites Should Be Transparent, Not InvisibleGovernment sites are infamous for having tons of different types of content that live (or rather decay) on their sites. PDFs, PowerPoints…Sep 22, 20171Sep 22, 20171
Ashlee HarrisDon’t Let Your Ego Keep You from Writing Amazing ContentThe difference between amazing content and poor-performing content is writing it for yourself and not for your user.Jul 21, 2017Jul 21, 2017