5 Tips for Creating Customer-Obsessed HR Tech

Methods for crafting effective employee-productivity tools and career-growth products

Eric Burns
Aug 16, 2018 · 7 min read
Our employee directory, Whober, started as a prototype built at an internal hackathon. It’s now the most visited internal product at Uber.
We sketched storyboards that show what we believe the candidate journey should look like at Uber. Our teammate Ning has a superpower of illustration. She did several storyboards of hiring managers, new employees, and HR directors. We hung these on the wall to serve as reminders of the future that we want to live in.
We’re experimenting with a Job Intake form where hiring managers must describe exactly which competencies are required for the role.
Recon, our interview scheduling product.
  1. You’ll validate your early concepts.
  2. You’ll have the team gain empathy with end users by hearing their pain points first-hand.
Workplace by Facebook sets the bar for well-designed HR tech. It’s UI is optimized for mobile. It’s UX patterns are familiar with everyone who has used Facebook, so, basically everyone. It has built-in chat and has been proven at scale by companies like Walmart.
You’re not meant to read all this. The point is, the employee journey is complex.

Uber Design

We are passionate about the pursuit of ideas that put people first. Work with us: uber.com/design. Follow us on Twitter: @DesigningUber.

Eric Burns

Written by

Design Ops at Uber. frog design Alum. Dad. Husband. Electric Vehicles Nut.

Uber Design

We are passionate about the pursuit of ideas that put people first. Work with us: uber.com/design. Follow us on Twitter: @DesigningUber.