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We are a community of researchers and designers, investigating innovative trends and highlighting their impact and future for user research, content design, user experience design and service design.
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What improv comedy has taught me about content design
What improv comedy has taught me about content design
I’ve been doing long-form improvised comedy for nearly 10 years. In that time, I’ve spent thousands of pounds — and many more hours — on…
Ben Nolan
Mar 6
How to demo your designs at a UK Government Digital Service (GDS) service assessment
How to demo your designs at a UK Government Digital Service (GDS) service assessment
If you work on a UK Government service User Centred Design team, you may have to present your work at an assessment. It’s where you demo…
Alex Gladwell
Jan 30
Why you should test your content with a screen reader
Why you should test your content with a screen reader
Imagine you want to renew your passport, buy groceries online, or download a podcast. These tasks vary in complexity for people who can…
Alex Gladwell
Jun 7, 2024
The Return to Human: Unlocking the Importance of Understanding Emotion in Service Design (a…
The Return to Human: Unlocking the Importance of Understanding Emotion in Service Design (a…
Our most defining moments and memories are always associated with an emotional state. Our survival depends on it. Events and interactions…
JJ (Joanna Jaoudie)
May 21, 2024
Accessible design: Be more banana in the world of WCAG 2.2
Accessible design: Be more banana in the world of WCAG 2.2
Top tips for accessible design
Sophie Friell
Apr 25, 2024
Navigating user research without access to users: creative approaches for insightful results
Navigating user research without access to users: creative approaches for insightful results
As user researchers, our role is to understand the needs and behaviors of users so that we can design effective products and services. In…
Kesta Kemp
Mar 11, 2024
Will Multinational Companies Shape Public Thought through Generative AI?
Will Multinational Companies Shape Public Thought through Generative AI?
The rise of generative AI has brought about remarkable advancements in how we access information and learn. Conversational queries, powered…
Mattia Gobbo
Feb 20, 2024
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